Exam (elaborations)
FUNERAL SERVICE DIRECTING EXAM 1
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FUNERAL SERVICE DIRECTING EXAM 1
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FUNERAL SERVICE DIRECTING EXAM 1most common means of notification. - Answers- Telephone
the request usually made by a surviving family member to request funeral - Answers-
First call
Good funeral services begin with what? - Answers- Statement of Trust
Factors that contribute to the image during the initial call are: (6) - Answers- Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be - Answers- sympathetic yet professional
The funeral director's tone of voice should not be - Answers- overly sad, furlom,
cheerful
When answering the phone at the funeral home, you should state what? - Answers-
Name of funeral home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a
normal telephone conversation. - Answers- slower
Diction should be _____________ and ______________. - Answers- clear, crisp
Volume of the funeral director's voice should not be too _________ or too ______. -
Answers- loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the
following information (7) - Answers- Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
_______ & ____________ are required when first call comes from another funeral
home. - Answers- Professional Courtesy & Ethics
Before concluding the first call, the funeral home should ________ the call by repeating
all information. - Answers- Conclude
, Give the caller an estimated time of arrival but do not say what? - Answers- for sure
Avoid saying ______ on any first call request. - Answers- Thank you, have a good day.
The transfer of the deceased from the place of death to the funeral home is called -
Answers- Transfer/Removal of Remains
. A transfer vehicle could be what? - Answers- Hearse, Mini Van, Utility Van
Factors to determine what vehicle to take could include: __________ and _________ of
the deceased - Answers- age, location
Its becoming more common to use a ___________ or ____________ when making
removals from _______ - Answers- Mini van, utility vehicle, institutions
Removal Vehicles should be equipped with - Answers- cot, flexible stretcher
During home removals, at least ____ individuals should arrive. - Answers- 2
No matter the circumstances, the directors or removal team should be as _________,
_______, and _________ as possible. - Answers- dignified, caring, professional
The removal vehicle should also be equipped with others items (other than cot), such as
- Answers- Sheets Pillows Pouch Gloves
Blanket Towels Cotton Disinfectant
Gowns
Regardless of whether you wear conservative clothing or a more casual style of clothing
for removal, they should always be ______ and ______ so that they conform to local
customs. - Answers- Neat, clean
____ and ________________ Removals may require additional release forms before
removal. - Answers- Institutional forensic
During removal, if furniture is moved, the removal team should - Answers- put it back
from where it was moved from
Upon arrival at deceased home or institution; prior to transferring deceased to cot- what
should the funeral director do? - Answers- observe the surroundings
A licensed funeral director MUST make all removals. (True/False) - Answers- false
Permission to Embalm is asked at the time of transfer. (True/False) - Answers- true
Permission to Embalm MUST be in writing. (True/False) - Answers- false
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