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FUNERAL DIRECTING TEST 1
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FUNERAL DIRECTING TEST 1
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FUNERAL DIRECTING TEST 1First Call - Answers- the request, usually made by surviving family member, for a
funeral home to transfer a deceased from the place of death to the funeral home and for
the funeral home to carry out the wishes of the next of kin regarding funeral services
and disposition.
Phone Calls - Answers- is the most common means of notification
Notification of Death - Answers- Good funeral services begin with
Factors that contribute to the image - Answers- A-Tone of Voice
B- Speed of Questions
C - Dictation
D- Volume
E - Phone Image
F - Salutation
Sympathetic and professional - Answers- The funeral director's tone of voice should be
overly sad, forlorn,cheerful - Answers- The funeral director's tone of voice should not be
Name of Funeral Home, and own name - Answers- When answering the phone at the
funeral home, you should state what?
Slower - Answers- The speed of questions and pronunciation should be slightly
Clear and crisp - Answers- Diction should be
Loud - Answers- Volume of the funeral director's voice should not be too
Name, Location, name of caller, phone of caller, physician, age of deceased - Answers-
During the notification of death call, the funeral home should receive AT LEAST the
following information:
Courtesy and Ethics - Answers- are required when first call comes from another funeral
home.
we will be right there - Answers- Give the caller an estimated time of arrival but do not
say
Removal (Transfer of Remains) - Answers- The transfer of the deceased from the place
of death to the funeral home is called
Hearse , Van, Station Wagon - Answers- A transfer vehicle could be a
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