Exam (elaborations)
FUNERAL DIRECTING COMP. REVIEW
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FUNERAL DIRECTING COMP. REVIEW
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FUNERAL DIRECTING COMP. REVIEWFirst Call - Answers- The request, usually made by a surviving family member, for a
funeral home to transfer a deceased from the place of death to the funeral home and for
the funeral home to carry out the wishes of the next of kin regarding funeral services
and disposition
98% - Answers- What percentage of initial contacts are made by telephone?
Transfer/removal of remains - Answers- The transfer of the deceased from the place of
death to the funeral home
Cot ("one-man" cot) - Answers- Can usually be taken from, or placed in, a removal
vehicle by just one person
Flexible stretcher - Answers- Often, a funeral director will place this on top of the one-
man cot; if the removal is from an inaccessible area with narrow doors and stairs, it is
easier to place the deceased on, secure it with straps, and carry the deceased to the cot
Two - Answers- How many people should be sent on a home removal?
Arrangement Conference - Answers- The meeting between the funeral director and the
client family during which the funeral arrangements are discussed
Arrangements can be made anywhere; the family's home or the funeral home -
Answers- Where can does the arrangement conference take place?
Obituary - Answers- An announcement of death that has a biographical sketch of the
person's life, listing occupation, organizations, and notable information, sometimes with
a photograph; there is not usually a charge for this
Death Certificate - Answers- A legal document containing vital statistics, disposition
information, and final medical information pertaining to cause of death
Informant - Answers- One who supplies the information concerning the deceased
Funeral Director's/Embalmer's Information - Answers- Data pertaining to the place of
death, the date, and location of the disposition
Registrar's Information - Answers- Official signature and data of the legal government
agency
Shows cause of death for medical or actuarial research; is the legal, permanent record
of death; is a permanent statistical record of the deceased; and assists with settling
estate/legal affairs - Answers- What are the purposes of the death certificate?
,Burial, Cremation, or Transit Permit/Disposition Permit - Answers- The legal document
issued by the proper government agency authorizing transportation and/or disposition of
human remains
The General Price List (GPL) - Answers- What form does the Federal Trade
Commission (FTC) require funeral directors to give to families for their retention that
contains identifying information and itemized prices for goods and services that the
funeral home sells and discloses
Permission to touch, number of caskets, range of prices, explanation of the different
types of caskets, reason for the large selection, explanation of what will occur, and if the
funeral director will stay or leave - Answers- Before entering the casket display
(selection) room, the funeral director should give the family some idea of what to expect
when in the room, such as:
Immediate Payment - Answers- Pay for the entire funeral at the time of the
arrangement or by the day of the funeral; most funeral directors will offer a discount for
selecting this option
Insurance Assignment - Answers- Assigning over the amount of the funeral bill from an
insurance policy the deceased had; it is necessary for the funeral director to complete
the proper paperwork to send to the insurance company and then wait for the insurance
company to send a check; because of the paperwork and waiting time, some funeral
directors charge a service fee for using this option
Credit Card - Answers- Funeral director is charged a percentage of the total by the
company as a user fee; sometimes necessary for the holder to request an increase in
the credit line available on his/her card to a point where the funeral bill will be covered;
the funeral bill can be divided among family members with the amount charged to each
Financial Institution Loan - Answers- Some funeral homes have an arrangement with a
bank or lending company to issue this to families for the payment of the funeral;
necessary for the institution to do a credit check on the borrower; can usually be
completed in a day
One that resembles a small conference room or a dining room in a home - Answers-
What is the style that is recommended for arrangement offices?
The first 15 minutes - Answers- When should funeral directors avoid reaching for their
pens during the arrangement conference?
Non-traditional - Answers- Religious orientated but follows a more modern
interpretation, including favorite music, poems, and readings
Memorial Service - Answers- A service without the body present usually held days or
weeks after the disposition
, Humanistic Service - Answers- A service devoid of religion
Death Notice - Answers- A classified notice publicizing the death of a person, listing
survivors and giving those details of the funeral service that the survivors wish to have
published; there is usually a charge for this announcement
Wait until the estate is settled - Answers- Has become a long and legally complicated
affair; not unusual for a funeral home to wait six months or more for it to be settled; if
this option is offered, an interest charge should be added; the least favorable option
Visitation/wake/calling hours - Answers- A scheduled time when the deceased is
presented for viewing in a casket so that family and friends may come together in an
environment of mutual support to pay their last respects to the deceased
Spouse - Answers- Who's flower pieces would include a spray on top of the closed foot
end of the casket or centered behind the open cover on a full couch casket?
Children - Answers- Who's flower pieces would include a basket or spray and be placed
at the head end of the casket?
Siblings - Answers- Who's flower pieces would include a basket or spray and be placed
at the foot end of the casket?
Grandchildren - Answers- Who might place a flower heart inside the casket?
Register Book - Answers- People are asked to sign their names inside; will contain
information about the deceased and the services with pages to list pallbearers, people
attending, and those who sent flowers or memorial donations
Prayer Cards - Answers- A card with the name and sometimes a picture of the
decedent-service information and a prayer or a verse on one side and a photo on the
other side
Donation Envelope - Answers- If a charity has been listed in place of sending flowers,
these must be available and displayed
Memory Table - Answers- A small table available for the family to display meaningful
memorabilia representative of the deceased's life; often includes photos, trophies,
awards, or service medals
Picture Boards - Answers- Attractive boards that display pictures selected by the family;
placed in the visitation room in a conspicuous location; often the family will take this
home with them after the arrangement conference; can be filled with phots and
displayed during visitation on an easel
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