Exam (elaborations)
FUNERAL DIRECTING 1 FINAL EXAM
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FUNERAL DIRECTING 1 FINAL EXAM
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FUNERAL DIRECTING 1 FINAL EXAMWhat percentage of initial contacts to the funeral home are made by telephone? -
Answers- 98%
You should always begin the first conversation with the family with the words, "good
morning" or "good evening". - Answers- False
During the first call, what information can be omitted until you meet with the family? -
Answers- Driver's License
What is the optimal number of telephone rings you should allow before you answer the
phone? - Answers- 2
Why is it important to consider telephone diction/style when you answer the phone? -
Answers- It begins to establish the relationship for the duration of the encounter
The movement of the deceased from the place of death to the funeral home is called -
Answers- transfer
Which type of vehicle is not generally utilized for the movement of the deceased from
the place of death to the funeral home? - Answers- Pick up truck
What is (are) the recommended number of attendants who should attend to a residence
death? - Answers- 2
After the movement of the deceased from a residence to the funeral vehicle, the
attendants(s) should all return to the residence to conclude any further transactions. -
Answers- False
In evaluating the needs for a successful movement of the deceased, the attendant
should consider all of the following except:
A. Weight of the deceased
B. Inaccessible Locations
C. Age of the Deceased
D. Narrow Steep Stairs
E. Conditions of the Deceased - Answers- Age of the Deceased
A ______ is one who supplies the vital statistics information concerning the deceased. -
Answers- informant
The time set aside for friends and relatives to pay respect for the deceased prior to the
funeral service is a _______. - Answers- visitation
To accompany, as a leader of the procession or guardian of the group would describe
the duties of a/n _____. - Answers- escort
, A ______ is one who has served a prescribed period of time with the armed forces and
who is no longer an active member of the armed forces. - Answers- veteran
Historically, a _____ is a watch kept over the deceased; an all night vigil. - Answers-
wake
A gift, or a small sum of money tendered for a service provided is a _____. - Answers-
gratuity
A __________ describes the rites held at the time of disposition of human remains, with
the body present. - Answers- funeral service
One who actively bears or carries the casket during the funeral service and at the
committal service is known as a/n _______. - Answers- pallbearer
The meeting between the funeral director and the client family during which funeral
arrangements are discussed is the _____. - Answers- arrangement conference
Those who transport only in particular instance and only for those they choose to
contract with (funeral home vehicles and livery) describe a/n ____. - Answers- private
carrier
The movement, in an orderly fashion, at the end of a service is the _____. - Answers-
recession
A _______ is a news item concerning the death of a person which usually contains a
biographical sketch. - Answers- obituary
The _______ is a legal copy of the original death certificate. - Answers- death
certificate
A scheduled assembly of family and friends following a death is a ______. - Answers-
memorial gathering
A branch of U.S. Department of Health and Human Services which provides benefits for
retirement, survivors' insurance, disability, health insurance and death is the
_________. - Answers- Social Security Administration
A term synonymous with "transfer of remains" is ______. - Answers- removal
A _____ is one who outlives another person or event. - Answers- survivor
A forensically-trained physician whose duty it is to investigate questionable or
unattended deaths and has replaced the coroner is some states is the _______. -
Answers- medical examiner
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