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FOH Final Test- Zaxby's Exam – 170 questions and Answers
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FOH Final Test- Zaxby's Exam – 170 questions and Answers
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FOH Final Test- Zaxby's Exam – 170questions and Answers
Team Members are required to greet or acknowledge a guest within
___________ of them entering the establishment or activating the drive thru -
-5 seconds
- The 4 basic steps of service and communicating with the guests are: - -
eye contact, offering closing statements, greeting the guest, smiling
- When a guest says "thank you," you may reply by saying? - --You're
welcome
-No, thank you
- Table touching refers to? - -talking to dining room guests about their
experience
- How often should the parking lot be cleaned? - -five times by five o clock
- When should you close the dumpster doors and gates? - -any time they
are opened
- The following items must be placed on every table in the lobby: - --roll
card
- What must be used to wipe down all table tops and roll cards? - -dish soap
towel
- When emptying the lobby trash cans, you should pull the bad out while in
lobby and carry it to the rear service door and then place two clean liners in
the can (T/F) - -False
- How often should zalad bowls be removed from the bin and taken to the
dish room? - -a minimum of every 15 minutes
- When cleaning trays, you should wipe them down with a white towel and
all purpose cleaner (T/F) - -True
- Booths and crumb catchers should be wiped down using the same towel
and a solution of Dawn dishwashing soap that was used to wipe down tables
(T/F) - -False
- Peak periods for lunch are between the hours of ______ and _____ - -11:30
AM and 1:30 PM
, - What is the proper hold time for tea? - -four hours
- How much sugar should be used when prepping sweet tea? - -one 64 oz
bag
- Lemons should be placed in a new crock a minimum of every _______ hours
- -four
- A fresh batch of tea was made today at 10:15 AM by John Smith. What
information needs to be included on the prep label? - -TEA, JS, 10:15 AM,
(today's date), 2:15 PM
- Restrooms should be cleaned at least ________ and every ________ during
the rush. - -once an hour; 15 minutes
- Always use a _________________ when a guest has spilled a drink, it is
raining, or you are spot mopping - -wet floor sign
- What size plate should dine-in Meal Dealz be served on? - -9 inch
- What size box should take-out Meal Dealz (except Nibblers) be served in? -
-205 box
- For a take-out Nibblers meal, us a _______________ box - -three
compartment box
- All Meal Dealz are served with _____________ ounces of fries and a
_______________ beverage - -5; 22 oz. (small)
- What are the two default sauces on the Kickin Chicken? - --tongue torch
-ranch
- How many Nibblers come in a meal? - -3
- How many chicken fingers come on a nibbler? - -1
- What sauce comes on a nibbler? - -zax sauce
- What comes on a grilled chicken sandwich? - --honey mustard
-tomato
-lettuce
-grilled chicken
- What comes on a chicken finger sandwich? - --zax sauce
-tomato
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