SCM 300 Exam 1 Davila
Operations duties - ✔️✔️-Process, plant management
-Capacity planning (resources, speed, how much how fast)
-Scheduling jobs/people
-Waiting line management
-Process improvement projects
Aspects of QUALITY (competitive priorities) - ✔️✔️-Design Quality
-Material and production quality
-Quality level delivered (how it looks when delivered)
-Consistent quality (builds trust)
-Service quality (sales, support, repairs)
Supply chain management- - ✔️✔️Efficient integration of:
-Suppliers and manufacturers
-transporters, distribution centers, warehouses
-Retailers and all other parties associated tasked with the successful devivery of final
product/service
Primary goals of Corporation - ✔️✔️-Sustain Long-term profits
-Maximize Return on Investment (ROI)
How to do it? make money, avoid waste
Profit formula - ✔️✔️Revenue - Cost
(SC costs: materials, labor, energy, transportation, packaging, storage, defects,
insurance)
ROI formula - ✔️✔️Profit / Investment
Aspects, formula of Value (customer perspective) - ✔️✔️What do I get (Quantity,
quality)
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What is the price? (money, time)
-Trust, quality, way company presents self
Aspects, formula of Productivity (Organizational Perspective) - ✔️✔️What did I make?
(Outputs)
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What was the cost (Inputs)
, -Dont want to waste things.
The 4 Competitive Priorities - ✔️✔️1. Cost
2. Quality
3. Speed/time
4. Flexibility
Aspects of COST (competitive priorities) - ✔️✔️-Material Cost
-Production Cost
-Packaging
-Quality Costs (returns repairs)
-Customer service cost
-Other (marketing, finance, waste disposal, rent, insurance, legal etc)
Aspects of TIME (competitive priorities) - ✔️✔️-Delivery time, Lead Time (pizza
industry)
From order placement to order fulfillment... includes supplier delivery times,
manufacturing time, transport times, waiting time...
-On Time Delivery (Airline industry)
Reliability vs. Speed... Percentage of time delivered when promised, staying on
schedule
-Fast, accurate, or both? Whats important in your industry
Types of FLEXIBILITY (competitive priorities)
-Companies offer large quantities OR large range of customizable features (forms of
flexibility) - ✔️✔️1. Product or Customization flexibility
2. Volume Flexibility (coping w demand changes, large and/or small orders)
3. Mass customization (both customization and volume flexibility)
Aspects of FLEXIBILITY (competitive priorities) - ✔️✔️-DESIGN FLEXIBILITY
-MATERIALS/ PARTS FLEX (can material be used for number of different end items?)
-FACILITY FLEXIBILITY (producing multiple items in 1 factory)
-TOOLS/MACHINERY FLEX (tools used to make number of different end items or only
one?)
-EMPLOYEE FLEXIBILITY (Good at everything? specialists?)
-SERVICE FLEXIBILITY (repairs, returns, help desk, worldwide, on site, in-person,
recycle)
Order of Supply Chain - ✔️✔️Buy it, make it, move it, sell it, service it
Procurement (purchasing) - ✔️✔️Process of obtaining services, supplies, equipment in
conformance w corp regulations
-Responsible for the shopping
