OM 300 Exam 2 Chilcutt UA: Questions And Correct
Answers (Graded A+)
Describe a house of quality Right Ans - One of the tools of QFD, a graphic
technique for defining the relationship between customer desires and product
External Development Strategies Right Ans - Alliances, Joint ventures,
Purchase technology or expertise by acquiring the developer
Internal Development Strategies Right Ans - Migrations of existing
products, Enhancements to existing products, New internally developed
products
How products and services are defined by OM Right Ans - a. First -
definition is in terms of functions
b. Rigorous specifications are developed during the design phase
c. Manufactured products will have an engineering drawing - Shows
dimensions, tolerances, and materials, Shows codes for Group Technology
d. Bill of material (BOM) lists the components of a product - Lists components,
quantities and where used, Shows product structure
The documents needed for production Right Ans - Assembly drawing,
Assembly chart, Route sheet, Work order, Engineering
change notices (ECNs)
Corporate social responsibility Right Ans - a) Consider how products and
services affect people and the environment.
b) Stakeholders have strong opinions about environmental, social, and ethical
issues
Sustainability Right Ans - a) Meeting the needs of the present without
compromising the ability of future generations to meet their needs
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