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OM 300 Chilcutt Exam 2 – Questions & Answers (Multiple Choice/PPT Definitions)
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OM 300 Chilcutt Exam 2 – Questions & Answers (Multiple Choice/PPT Definitions)
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OM 300 Chilcutt Exam 2 – Questions & Answers(Multiple Choice/PPT Definitions)
The objective of a statistical process control (SPC) system is to
A.
assess customer expectations.
B.
eliminate natural variations.
C.
provide a statistical signal when assignable causes of variation are present.
D.
provide a statistical signal when natural causes of variation are present.
Right Ans - C.
provide a statistical signal when assignable causes of variation are present.
Which type of control chart should be used when it is possible to have more
than one mistake per item?
A.
R-chart
B.
c-chart
C.
p-chart
D.
x-bar
chart Right Ans - B.
c-chart
Managing quality helps build successful strategies of
A.
differentiation, low cost and service.
B.
differentiation, time and response.
C.
differentiation, time and service.
D.
differentiation, low cost and response. Right Ans - D.
differentiation, low cost and response.
,Of the following list of tools used at Arnold Palmer Hospital, which one
graphically describes a process or system?
A.
flow charts
B.
flip charts
C.
OM charts
D.
check sheets Right Ans - A.
flow charts
Which of the following costs is NOT a cost of quality?
A.
rework
B.
research and development
C.
lost goodwill
D.
scrap Right Ans - B.
research and development
Which of the following is the Japanese term used to describe continuous
improvement efforts?
A.
kaizen
B.
six sigma
C.
kanban
D.
poka-yoke Right Ans - A.
kaizen
Which of the following is NOT true about Six Sigma?
A.
It was developed by Motorola in the 1980s
, B.
It is only applicable in manufacturing
C.
It is a program designed to reduce defects to help lower costs
D.
It utilizes a five-step improvement model, DMAIC Right Ans - B.
It is only applicable in manufacturing
How does just-in-yime (JIT) relate to total quality management (TQM)?
A.
JIT increases finished-goods-inventory levels to be able to respond quickly to
customers.
B.
JIT is rooted in continuous improvement and forced problem solving, which
improve quality.
C.
JIT is not related to TQM.
D.
JIT systems encourage last-minute deliveries, which increases the probability
of a late delivery. Right Ans - B.
JIT is rooted in continuous improvement and forced problem solving, which
improve quality.
Cause-and-effect diagrams are also known as
A.
fish-bone charts.
B.
flowcharts.
C.
Pareto charts.
D.
target specification graphs. Right Ans - A.
fish-bone charts.
A device or technique that ensures production of a good unit every time is a
A.
control chart.
B.
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