Exam (elaborations)
Walmart Questions and Answers Fully Solved
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Exam of 3 pages for the course Walmart at Walmart (Walmart Questions)
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Walmart QuestionsAsking questions about specific reasons why the customer is upset. - answer Very
Effective
Highlighting reasons why the customer's concern is not right - answer Very Ineffective
Listening to and understanding how the customer feels about a situation. - answer Very
Effective
Asking for a customer's ideas about how to best deal with the issue. - answerVery
Effective
Referring the customer to a more experienced coworker. - answerVery Effective
Dropping small hints to let this coworker know his or her behavior is bothering you. -
answerVery Ineffective
Talking to other employees about a situation. - answerVery Ineffective
Speaking to your supervisor about a coworker's attitude at work. - answerVery Effective
Asking your supervisor to schedule you to work with somebody else. - answerVery
Ineffective
Letting a coworker know that you are bothered by his or her behavior. - answerVery
Effective
Trying to find out the root causes of the coworker's bothersome behavior. - answerVery
Effective
If I were to leave my job, I would wait until the company found a replacement for me. -
answerStrongly Agree
If I didn't do my job well, I wouldn't feel good about myself. - answerStrongly Agree
I often doubt the usefulness of what I am being taught. - answerStrongly Disagree
I utilize feedback to develop my skills. - answerStrongly Agree
Five mistakes for every 100 customers served is an acceptable number of mistakes. -
answerStrongly Disagree
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