TRUE or FALSE: Impact is what you or others experience you are now letting your team
member know how you felt and what you observed. - answer TRUE
TRUE or FALSE: By developing your team you are producing a higher skill base and a
better talent pipeline because they are ready for the next opportunity. - answer TRUE
TRUE or FALSE: A goal can NOT have more than one ojective. - answer FALSE
Which of the following is built into metrics that the app provides in real time sales
information? - answerVPI - app item performance sales card availability card
When high ticket merchandise comes off the truck you should? - answer Pré-notification
report
Which of the following are components of touring to teach? - answer All of the listed
answers are correct
Which of the following is the final step to setting team goals? - answer Measuring and
evaluating progress towards each goal
Which of the following best describes the Situation from the SBI Model? -
answerDescribes the where and when of the situation
Which of the following apps would you use to help underperforming or underdeveloped
items to become a great selling merchandise? - answerVPI app
Which of the following types of feedback corrects improper execution of a process or
direction? - answerConstructive feedback
Which of the following is the first step to leading through a courageous conversation? -
answerExplain why you are having the conversation
On hands for recalled merchandise should match what you told to claims - answerPI -
Perpetual Inventory, on hands and sales
Which of the following is not one of the four bin categories in the backroom? -
answerScanning exceptions
Which of the following should you use when a policy has been violated or there is a
serious concern? - answerAction plan
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