CVS Pharmacy Technician Exam Study
Guide
Blue Trash Bags - answerPHI (Personal Health Information) and PII (Personally Identifiable
Information)- name, address, DOB, social security number, prescription number, and any
medical information
PII - answerPersonally Identifiable Information
PHI - ...
Blue Trash Bags - answer✔PHI (Personal Health Information) and PII (Personally Identifiable
Information)- name, address, DOB, social security number, prescription number, and any
medical information
PII - answer✔Personally Identifiable Information
PHI - answer✔Personal Health Information
Green Trash Bags - answer✔Empty amber viles, prescription bottles, and boxes.
Clear Bags - answer✔Regular garbage.
HIPAA - answer✔A privacy act that helps maintain privacy and security of the PHI of patients.
DAW Codes - answer✔Dispense as Written. 3 main codes we see in the pharmacy.
DAW 0 - answer✔No product selection indicated.
DAW 1 - answer✔Substitution not allowed by prescriber.
Out of Stock Scans - answer✔Completed every Saturday (the day before order day). Done to
verify what we actually have in stock and what we don't.
What you must do before placing an order - answer✔Complete all Rx Return to Stock (because
you might have it)
Processed overstock, damaged, or outdated items (because it may look like you have more than
you actually do)
Straighten and face the pharmacy (things may be there but misplaced).
What you must do to ensure an accurate order - answer✔Cycle counts, Label Maintenance, Out
of Stock Scans, and Review Reports must be performed consistently and accurately.
Cycle Counts - answer✔Reports generated in the RF machine to ensure we have the correct
amount of medication on hand.
2 types of Cycle Counts - answer✔Store Initiated and System Generated
Store Initiated - answer✔When you notice a shortage of medication and input it into the RF
machine manually.
System Generated - answer✔A report that generates every day and must be completed by
10AM
TIL - answer✔Target Inventory Level- necessary to create value for your store and the patients.
BOH - answer✔Balance on Hand- the quantity of drugs in the pharmacy.
BOO - answer✔Balance on Order- how much of a product you want to order.
Low BOH - answer✔If your BOH is low, an order will be needed so that it meets the amount of
drugs your store needs for the patients.
AIMRx - answer✔Advanced Inventory Management for the Pharmacy. The report we use for
the CVS Warehouse.
Care Check Plus Program - answer✔A program that targets certain prescriptions as they are
processed through our computer. Educates the patients on their medication, condition, and
may give them coupons for over the counter medications related to tneir prescription.
Pick Up - answer✔Serve customers picking up their prescription(s) in the pharmacy.
Drop Off - answer✔Critical piece of the prescription fulfillment process. The customer's first
interaction with the pharmacy. Input prescriptions, edit/run insurance, manage OT, make
service calls to patients when necessary.
Drive-Thru - answer✔Responsible for both Drop Off and Pick Up tasks.
Production - answer✔Fills prescriptions to keep the process flowing and ensure medications are
filled when promised.
1 OZ= ?ML - answer✔30 ML
2 OZ= ?ML - answer✔60 ML
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