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MANG 2790 Midterm Exam With Complete Solution
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MANG 2790 Midterm Exam WithComplete Solution
Communication - ANSWER is the process of transferring information and
meaning between senders and receivers, using one or more media and
communication channels.
The essence of communication is sharing— providing data, information,
insights, and inspiration in an exchange that benefits both
you and the people with whom you are communicating
what communication aspect of many employees frustrates employers? -
ANSWER A person fails to have communication to other employers which
cause conflict with each other.
five characteristics of effective messages - ANSWER 1. Provide practical
information
2. Give facts rather than vague impressions
3. Present information in a concise, efficient manner
4. Clarify expectations and responsibilites
5. Offer compelling, persuasive arguments and reccomendations.
Professionalism - ANSWER Professionalism is performing of a person with
high qualitity level and conducting oneself with pride and purpose.
five skills employers expect from their employees - ANSWER 1. Know how to
recognize revalvant informations by using efficient search techniques to
,gather reliable informations.
2. Organize information and ideas logically and completely.
3. Always happy to listen to others.
4. Usage of high quality of grammar, spelling, writing, and speaking
5. Critical thinking by having ability to gather evidence completely and
objectively to form a logical conclusion and make recommendations
Formal communication - ANSWER define by the relationship between various
job position in the organization.. The messages can flow upward, downward,
or horizontal between the different position of employeers in the company.
Ex: president, vice president, accounting manager, and sale director.
Informal communication - ANSWER network is refer to as grapevine or rumor
mill, which emcompasess all communication that occurs outside of the
formal network.
For example, some of it takes place when formal network doesn't provide
information the employees want.
why communication skills are important? - ANSWER Improving your
communication skills may be the single most important step you can take in
your career.
You can have the greatest ideas in the world, but they're no good to your
company or your career if you can't express them clearly and persuasively.
Some jobs, such as sales and customer support, are primarily about
communicating. In fields such as engineering or finance, you often need to
share complex ideas with executives, custom- ers, and colleagues, and your
,ability to connect with people outside your field can be as important as your
technical expertise
List three directions that formal communication can go - ANSWER
downward,
upward,
horizontal communications
Audience-centered approach, or the "You" attitude - ANSWER
Audience-centered approach involves the understanding and respecting the
members of your audience and making effort to get your message across in a
way that is meaningful to them.
etiquette - ANSWER Etiquette is the expect norm of behaviors in a particular
situation. It is basically the way you express yourself effect your influence to
your success company.
8 steps in the communication process - ANSWER 1. Sender has an idea
2. Sender encodes that idea in a message
3. Sender produces that message in a medium
4. Sender transmits the message through a channel
5. Audience receives the message
6. Audience decodes the messages
7. Audience responds to the messages
8. Audience might also provide feedback to the sender
What factors can influence how an audience "decodes" a message? -
, ANSWER The events need to occur for an audience to respond appropriately
are long term memory that can be done actively or passively.
A sender should communicate in ways that are sensitive to audience wants
and need or something important to the receiver.
Also, something that the receiver be able or motivate to responde to the
sender.
What is a key aspect of the "social communication model"? - ANSWER The
key aspect of the social communication model can increase the speed of
communication, reduce costs, improve expertise, and boost employee
satisfication
What are three key aspects of mobile devices as communication platforms
nen tảng ? - ANSWER The three ke aspects of mobile devicies of
communication platform are email web browsing rank, and smartphone
how can technology help or hinder communication? - ANSWER Technology
help communication by having web based meetings, video conferencing,
online workspaces. People can use those to deliver or receive information or
ideas from one to another.
Ethics - ANSWER Ethics are the accepted principles of conduct that govern
behavior within a society.
ethical dilemma - ANSWER involves choosing among alternatives that aren't
clear-cut.
Perhaps two conflicting alternatives are both ethical and valid, or perhaps the
alternatives lie some- where in the gray area between clearly right and clearly
wrong
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