BUSMHR 3200 Exam 1 Inks Study Guide.
Basic levels within the organization - answerindividual, team, organization level
Derailers - answer-insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations moveme...
Basic levels within the organization - answer✔individual, team, organization level
Derailers - answer✔-insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement - answer✔-increasing numbers of studies/writings from behavioral
scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other ways to manage
workforce
McGregor's Theory X vs Y - answer✔one doesn't replace the other; just different perspectives
on people
Theory x - answer✔-People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
Theory y - answer✔-Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but different perspectives
Strategic Management - answer✔-A plan for integrating goals, tactics, policies and actions into
a meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
Strategy Formulation - answer✔Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Strategy Implementation - answer✔Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
Motivation - answer✔Psychological (and physiological) processes that underline the direction,
intensity, and persistence or behavior of thought
Intrinsic Motivation - answer✔aspects related to the job, internal characteristics of the person,
etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
Extrinsic Motivation - answer✔aspects related to rewards, recognition, promotion, etc.
-results from the potential or actual receipt of extrinsic rewards
Fundamental Equation regarding performance - answer✔P= A x M x O
P=performance
A=ability
M=motivation
O=opportunity
*not supported, but theory remains popular
-can only work on one need at a time
Alderfer's ERG Theory - answer✔Clayton Alderfer
Growth needs
Relatedness needs
Existence Needs
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