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Supervisor Level 1- GPSTC Exam Questions and Answers
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Supervisor Level 1- GPSTC Exam Questions and Answers
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Supervisor Level 1- GPSTC ExamQuestions and Answers
Autocratic management style - Answers -management style where all decision-making
is centralised, there is little delegated authority and communication is one way -
downwards. Micro-manages subprdinates.
Consultative management style - Answers -is one where the manager consults
employees before making decisions.
Persuasive management style - Answers -is one where the manager attempts to sell
decisions made.
Democratic Management Style - Answers -seeks input from subordinates and do what
the majority of subordinates wants
chaotic management style - Answers -Gives employers the power to make all of their
decisions. Management outlines company goals and each employer is responsible for
achieving their goals.
The #1 factor in productivity, morale, and retention - Answers -The relationship between
employees and the immediate boss.
Management - Answers -getting work done through others
Characteristics of supervisors - Answers -Oversee activities of other people
Supervisors need subordinates more than subordinates need supervisors
Supervisors get paid primarily for what their subordinates do
Supervisor responsibilities - Answers -Plan
Organize
Direct
Control
Coordinate
technical competence - Answers -the ability to apply specialized knowledge or
expertise. How to do the job. New supervisors rely most on this skill.
Professional competence - Answers -Proven level of ability, often linked to qualifications
issued by relevant professional bodies and compliance with their codes of practice and
standards. Understand policy and rules.
, Five foundations of supervision - Answers -Give clear and complete instructions
Communicate
Give credit where it is due
Involve people in decisions
Maintain an open door
Three skills supervisors should have - Answers -Technical skill- how to do the job
Interpersonal skill- dealing with people
Analytical skill- problem solving
Levels of Management - Answers -Executive- chief, Director, sheriff- hire and fire
Middle management- major, Capt. LT.- implement programs and supervise others.
First line supervisor- Sgt. Corporal, FTO- responsible for working with hands on
workers.
What is a first line supervisor? - Answers -Report to middle managers
Responsible for getting hand on work employees to carry out the plans of management
Sgt, Corporals, FTO
Responsible for the actions of another (could just not have a title- a senior officer)
Define Responsibility - Answers -The duty or obligation to perform a prescribed task or
service or to attain a specific objective.
Define Authority - Answers -the power or right to give orders, make decisions, and
enforce obedience.
Define accountability - Answers -Willingness to accept personal responsibility and to
answer for our own choices and actions
Define leadership - Answers -The process of influencing organizational members to use
their energies willingly and appropriately to facilitate the achievement of the agency's
goals.
policy - Answers -Tells us what to do, guides thinking and decision making
Rule - Answers -Rules are inflexible, no exceptions, specifically direct people how to act
Procedure - Answers -Chosen methods of carrying out tasks, tell us how to do
something, more specific than policies but less restrictive than rules.
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