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Starbucks Barista Certification Exam Questions and Answers
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Starbucks Barista Certification Exam Questions and Answers
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Starbucks Barista Certification ExamQuestions and Answers
What is the Starbucks Experience? - Answer-the exceptional customer service we
create everyday in our stores
what is the "third place"? - Answer-our store; supposed to be the relaxing place outside
of home.
What is the Starbucks logo? - Answer-Siren
Why are we a "different kind of company"? - Answer-we create connections with
customers, lead with heart, nurture with soul, create trust
Starbucks Coffee Categories - Answer-Core, seasonal favorites, starbucks reserve, VIA
ready brew, verismo system, keurig k cups, aged coffees, decaffeinated
Customer Service Vision and Pillars - Answer-Vision: goal we want to achieve
Pillars: how we want to do it
anticipate, connect, personalize, own
"LATTE" - Answer-Listen and ask questions
Apologize
Take Action
Thank
Ensure Satisfaction
Shorts get how many shots? - Answer-1
Talls get how many shots? - Answer-1
Grandes get how many shots? - Answer-2
Ventis get how many shots? - Answer-2
Venti Colds get how many shots? - Answer-3
Shorts get how many pumps of syrup? - Answer-2
Talls get how many pumps of syrup? - Answer-3
Grandes get how many pumps of syrup? - Answer-4
Ventis get how many pumps of syrup? - Answer-5
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