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PFCC- Exam 3 2025 Solution solved 100% Passed!!
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PFCC- Exam 3 2025 Solution solved 100% Passed!!
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Passed!!2024/2025
PFCC- Exam 3
patient experience Answer: The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the continuum of
care.
-experience.. for patients Answer: personalization
security
dependability
transparency
perception
experience... for the organizer Answer: -clinical quality and safety
- patient approval
- operational/financial performance
- employee engagement
patient and family centered care Answer: an approach to the planning,
delivery, and evaluation of health care that is grounded in mutually
beneficial partnerships among health care providers, patients, and
families. It redefines the relationships in health care.
respect & dignity
information sharing
collaboration
, Passed!!
2024/2025
participation Answer: 4 principles of patient-family centered care
respect and dignity Answer: • Privacy - Knock before you enter
• Control - Ask my permission before touching
• Choice - What is our plan B?
• Humor - Making me smile to take my mind off things
• Matter-of-factness - Give it to me straight
effectively sharing information Answer: Be clear and consistent
Develop a communication strategy
Share the information multiple times
Explain why
Don't forget the power of a good conversation
Create a environment that is open to sharing
information
Always stay within HIPPA laws
engaging patients and families Answer: Accommodation of family and friends
on whom the
patient rely on
Respect for patient's "advocate" in decision making
Support for patient and family members as caregivers
Create a "safe" environment where the patients and
families feel as if they can be involved
Provide easy and accessible opportunities
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