Exam (elaborations)
DECA PRACTICE TEST -100 questions with 100% correct answers
- Course
- Institution
DECA PRACTICE TEST -100 questions with 100% correct answers
[Show more]
Content preview
DECA PRACTICE TEST -100 questionswith 100% correct answers
1. the business agreement under which a business distributes the goods or services of a parent company
is called
a. partnership
b. corporation
c. franchise
d. proprietorship - correct answer ✔✔c
2. what is an effective technique for employees to use to extract relevant information from written
materials?
a. develop a rough outline
b. ask frequent questions
c. take notes while reading
d. skim through chapter titles - correct answer ✔✔c
3. what information should employees avoid sharing with their coworkers?
a. operating hours
b. promotional ideas
c. inventory policy
d. current salary - correct answer ✔✔d
4. what element of voice is important in order to communicate effectively with others?
a. documentation
b. vocabulary
c. grammar
d. articulation - correct answer ✔✔d
,5. why is it important to use communication styles that are appropriate to the target audience?
a. to effectively convey information
b. to analyze feedback
c. to organize presentations
d. to quickly establish control - correct answer ✔✔a
6. when organizing information to present in a business report, it is effective to
a. develop an outline
b. interpret the data
c. remain objective
d. determine the purpose - correct answer ✔✔a
7. what is the purpose of developing and using graphics in business reports?
a. to entertain the audience
b. to communicate information
c. to fill up the page layout
d. to highlight reference material - correct answer ✔✔b
as Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. to
obtain the correct information, Kevin should
a. ask his coworker for advice
b. refer to the appropriate publisher's style manual
c. look up the information in a current dictionary
d. identify the readers' preferences - correct answer ✔✔b
9. which of the following message closings is the most appropriate to use for a businessperson who is
sending formal e-mail correspondence:
a. THX
, b. regards
c. greetings
d. affectionately - correct answer ✔✔b
10. which of the following is a communication technique that supports and encourages a speaker:
a. take notes
b. active listening
c. speed reading
d. making comments - correct answer ✔✔b
11. which of the following would not help salesperson to create positive customer/client relations:
a. showing enthusiasm
b. providing information
c. ignoring objections
d. offering services - correct answer ✔✔c
12. what should employees do to maintain a customer-service mindset?
a. decide how to spend their break time
b. listen to the words of soothing songs
c. maximize conversations with coworkers
d. devote their full attention to customers - correct answer ✔✔d
13. which of the following is a businesslike way for employees to handle a situation in which they must
obtain information requested by customers and call the customers back:
a. tell the customers exactly when they will be called
b. ask the customers when it would be convenient to call them
c. explain how much effort will be required to get the requested information
d. ask the customers to call back if they don't receive a call within 24 hours - correct answer ✔✔b
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BravelRadon. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $18.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now