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PGA Professional Golfers' Association PGM Professional Golf Management. Professional Golfers' Association PGA PGM Golf Management 3.0 Level 3 Exam Review Questions and Answers | 100% Pass Guaranteed | Graded A+ |$14.99
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Penn State University
University Park, Pennsylvania
PGA Professional Golfers' Association PGM Professional
Golf Management.
PGA Professional Golf Management PGM Exam
Examination
180 minutes
Instructions:
1. Read each question carefully.
2. Answer all questions.
3. Use the provided answer sheet to mark your responses.
4. Ensure all answers are final before submitting the exam.
5. Please answer each question below and click Submit when you have completed
the Exam.
6. This test has a time limit, The test will save and submit automatically when the
time expires
7. This is Exam which will assess your knowledge on the course Learning
Resources.
Good Luck!
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PGA Professional Golfers' Association PGM
Professional Golf Management. 2024-2025
Professional Golfers' Association PGA PGM Golf
Management 3.0 Level 3 Exam Review Questions
and Answers | 100% Pass Guaranteed | Graded
A+ |
Read All Instructions Carefully and Answer All the
Questions Correctly Good Luck: -
Why is the manager's involvement in the follow-up
process during joint problemsolving important? -
Answer>> Management is committed to solving the
problem
During the joint problem-solving process, why is it
important that the manager state the concern in
relation to the expectations for the job or task? -
Answer>> To avoid making blaming statements
During a joint problem-solving discussion, what must a
manager and employee mutually agree upon? -
Answer>> Identify specific actions
What is one of the manager's goals during a joint-
problem solving discussion? - Answer>> Narrow the
gap between expectations and results
Which stage of the Four-Stage Problem Solving
Sequence gives the performer the opportunity to take
ownership of the solution to the problem? - Answer>>
Joint problem solving stage
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What is the relationship between the timetable for
reinforced problem-solving and joint problem-solving? -
Answer>> Timetable is shorter
How will the manager's demeanor change during
reinforced problem-solving? - Answer>> They will be
more assertive
What is the first action step used during reinforced
problem-solving? - Answer>> Set up discussion that
the problem is not resolved
During a reinforced problem-solving meeting, what
would be expected to happen after addressing
performance concerns and reviewing previous
agreements? - Answer>> Invite the performer to
specify the course of action
The Head Golf Professional has already held a joint
problem-solving meeting and the staff member
continues to arrive late for work. Why is there a need
for reinforced problem-solving? - Answer>> Lack of
progress
A staff member continues to struggle with tardiness to
work. The Head Golf Professional has already held a
joint problem-solving meeting to resolve the
performance issue. Why is there a need for reinforced
problem-solving? - Answer>> Lack of progress
What distinguishes a difference between joint problem-
solving and reinforced problem-solving? - Answer>>
Greater sense of urgency with reinforced problem-
solving
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What is a likely result of requiring an immediate
response during final decision making? - Answer>>
Reluctant compliance or on the spot resignation
Why is it important to give the performer time to reflect
during final decision making? - Answer>> Performer
could give the answer manager wants to hear instead
of being honest
Which interaction strategy would a manager use during
the final decision-making stage? - Answer>> Directing
During final decision-making, what is an appropriate
time period that should be given to the performer to
reflect and commit to solving the performance
problem? - Answer>> Typically overnight
What action step is different between final decision-
making and reinforced problem-solving? - Answer>>
Performer must provide a written statement of
conditions and designate a period of time
What manager behavior is most appropriate during the
termination stage? - Answer>> The manager should
try to be considerate, but it is more important to be
clear and decisive. There should not be any debate
over the merits of the decision. Instead, the manager
can simply review the problem-solving process and the
fact that there was inadequate improvement
During the termination stage, what prevents the
employee from debating the merits of the decision in
order to main employment? - Answer>> There should
not be any debate over the merits of the decision.
Instead, the manager can simply review the problem-
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