Exam (elaborations)
GEB 3213 exam 2, trammel|119 Q’s and A’s Distinction Scores
- Course
- Institution
GEB 3213 exam 2, trammel|119 Q’s and A’s Distinction Scores
[Show more]
Seller
Follow
Victorious23
Reviews received
Content preview
GEB 3213 exam 2, trammel|119Q’s and A’s Distinction Scores
message - -direct organization plan
- 3 parts of message - -1. main idea
2. necessary details
3. courtesy close, request for action
- routine, good news. audience type? - -interested,
cooperative
- routine message, persuasion required? - -no persuasion reqd
- routine message, culture differences? - -minimal culture differences w
audience
- routine messages in US - -direct: identify problem, discuss pertinent info,
ask for specific action
- routine messages in south korea - -sensitive to tone, emotion-driven
indirect: introductory buffer (to keep attn away from neg news), discussion of
info, identify complaint, request for action
- open routine message with? - -requests
- in routine messages, where do necessary details go? - -middle section
- necessary details - -emphasize benefits, list questions, add'l details
- close with - -requests for action
- closing - -maintain time limits
express good will
compliance easy
- thank you's saved for when? - -transaction is completed
- 3 styles of writing - -1. block letter
2. modified format
3. simplified
- Block letter format - -all left justified
, top part of message can be pre-printed
- modified format - -date and closing
center of page
- simplified format - -lack of greeting; replaced with subject line
- you attitude - -substitute "you" and "yours" for "me" and "mine"
- you attitude not to be used in _____ context - -blaming
- positive emphasis establishes - -good relationship w audience
- positive emphasis focuses on _____, not ______ - -opportunities;
mistakes, problems
- positive emphasis focuses on benefit of ______ - -audience
- don't overuse words like - -inconvenience, unfortunately, apologize
- euphemistic phrases - -dying = passing away
used cars = preowned
- demonstrate credibility through - -prompt responses, bias-free responses
- bias-free lang - -gender, racial, ethnic, age, disabilities
- Att. - -Attention
- I & D - -main interest;
1. compare/contrast
2. case study; scene description
3. emotional appeal
- Act. - -contact info, request action
- how many sales points? - -2-4
- pronouns - -take place of nouns
he, she, it, they
- pronoun placement - -nearest to antecedent
- pronoun and antecedent agree in (2) - -1. number
2. person
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Victorious23. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81989 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now