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SSR Certification Exam Questions and Answers
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SSR Certification Exam Questions and Answers
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SSR Certification Exam Questions andAnswers
What is the Principle Objective - Answers -We will exceed our customer's expectations
by maximizing the long term value of Cintas for its shareholders and working partners
What are the Elements of our Corporate Character - Answers -Professional
Thorough
High Principles & Moral Values
High Standards of Performance
Spartan Approach
Enthusiastic
Competitive Urgency
Positive Discontent
Explain the review process - Answers -Partners receives a review every six months for
the first two years they report to the same supervisor/manager. After two years, the
reviews are annual
What are the typical uniform customer buying motives? - Answers -Image
I/D Security
Soil Protection
Sanitation
Safety
Quality
Productivity
Easy to do business with
What does the phrase competitive urgency mean? - Answers -Attending to every detail
of our business with a sense of urgency, enthusiasm, professionalism, and
thoroughness.
What is Cintas' open communication process - Answers -Cintas has an open
communication policy. Partners are encouraged to discuss any issues with their
supervisor. If their supervisor is unable to resolve they should seek out their supervisor's
manager, then the Hr Manager, the location safety and improvement committee and
then the GM. Should the issue still be unresolved, they should use the Cintas Direct
Line procedure
Why do companies rent uniforms? - Answers -Rental company can remove the soil
better
, Add or stop with little additional cost
Convenience
Replacements for normal wear and tear
Size changes and replacements at little to no charge
Supplier responsible for wearer's appearance
Cost effective in high turnover situations
Sanitation
Government Requirement
Employee benefit
Why do companies buy uniforms - Answers -Many of the same reasons they rent
light soil and wear conditions
uniform needs are highly customized
uniforms aren't available for pick up
very low employee turnover
What are the typical FS buying motives - Answers -Image and appearance
soil protection
sanitation
safety
convenience
minimize managerment involvement
trap moisture
comfort under foot
Why do companies rent FS products - Answers -large offerings
control housekeeping costs
convenience
reduce depreciation
promote a healthy environment
cleanliness issues
hygiene product offering line
Why is out of market reputation so important - Answers -Word of mouth. Customer tells
11 people when they have a problem or bad experience 11 to 3 phnomenon
How can you increase your chances of customers staying with Cintas? - Answers -The
more products/services they have, the less likely they are to leave. Adding value to
every account
What are the 4 Service Quality Absolutes - Answers -Customers want their
uniforms/products
They want them clean
They want them functional and in the correct number
They want to like and depend on their service provider
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