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SCM 303 Exam 2 Questions and Correct Answers the Latest Update

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  • SCM 303

Rachel loves to bake cookies, but she has an old oven that has trouble maintaining a constant temperature. If the acceptable temperature range for making the cookies is 350 plus or minus 17 degrees, what is the allowable standard deviation in the temperature of her oven in order to achieve a ...

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  • November 7, 2024
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  • SCM 303
  • SCM 303
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SCM 303 Exam 2 Questions and Correct
Answers the Latest Update
Rachel loves to bake cookies, but she has an old oven that has trouble

maintaining a constant temperature. If the acceptable temperature range for

making the cookies is 350 plus or minus 17 degrees, what is the allowable

standard deviation in the temperature of her oven in order to achieve a Six

Sigma level of quality? (Round your answer to 3 decimal places.)


✓ 2.833



Why is product quality sometimes poorly defined in a firm?




Managers are not clear on what characteristics customers care most about.




Holistic measures of quality are difficult to develop.




Managers in different functional areas tend to emphasize different dimensions of

quality.




All these answers are correct.


✓ All these answers are correct



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All of the following represent external failure cost EXCEPT the cost of:




Loss of goodwill and reputation.




Scrapping defective raw material.




Replacing defective items found by customers.




Repairing items covered by warranty.


✓ Scrapping Defective Raw Material



Total Quality Management: (Choose all that apply)

Check All That Apply




Is managed proactively




Involves only production processes

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Focuses on the customer




Ensures on-time delivery


✓ Is managed proactively
✓ Focuses on the customer



Which of these is not a cost of quality?




Design cost

Prevention cost

Inspection cost

External failure cost


✓ Design Cost



Design-for-Six-Sigma programs offer a set of quality standards accepted by all

industries.

True or False


✓ False



Suppose that the Dallas School District wants to achieve Six Sigma quality levels

of performance in delivering students to school. They have established a 21-

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minute window as an acceptable range within which buses carrying students

should arrive at school.




a. What is the maximum allowable standard deviation of arrival times required

in order to achieve this standard of quality?


✓ 1.75 Minutes



Suppose that the Dallas School District wants to achieve Six Sigma quality levels

of performance in delivering students to school. They have established a 21-

minute window as an acceptable range within which buses carrying students

should arrive at school.




If they achieve this standard, about how many times out of a million deliveries

will a bus deliver students either too early or too late?


✓ 3.4 times



Persons with responsibilities in which business function will make decisions

regarding new product testing programs?




Logistics

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