Exam (elaborations)
MAR 3203 DSM 6; MANAGING QUALITY TEST
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MAR 3203 DSM 6; MANAGING QUALITY TEST...
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MAR 3203 DSM 6; MANAGING QUALITY TESTWhat is the only internationally recognized quality standard? - ANSWER
ISO 9000
Which of the four major categories of quality costs is particularly hard to
quantify? - ANSWER External failure costs
Which of the following is false regarding control charts? - ANSWER
Values above the upper control limit always imply that the product's
quality is exceeding expectations.
A successful TQM program incorporates all of the following except
__________. - ANSWER centralized decision-making authority
A production manager at a pottery factory has noticed that about 70 per
cent of defects result from impurities in raw materials, 15 per cent result
from human error, 10 per cent from machine malfunctions, and 5 per
cent from a variety of other causes. This manager is most likely using
__________. - ANSWER a Pareto chart
Companies with the highest levels of quality are how many times more
productive than their competitors with the lowest quality levels? -
ANSWER 5
Total quality management emphasizes __________. - ANSWER a
commitment to quality that goes beyond internal company issues to
suppliers and customers
Pareto charts are used to __________. - ANSWER organize errors,
problems, or defects
Building high-morale organizations and building communication
networks that include employees are both elements of __________. -
ANSWER employee empowerment
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