Exam (elaborations)
MAR 3203 UCF EXAM 3 LATEST VERSION
- Course
- Institution
MAR 3203 UCF EXAM 3 LATEST VERSION...
[Show more]
Content preview
MAR 3203 UCF EXAM 3 LATESTVERSION
Prevention cost - ANSWER incurred to prevent or avoid quality problems;
design, implementation, maintenance
Examples of prevention costs - ANSWER product or service requirements,
quality planning, quality assurance, training
Appraisal costs - ANSWER associated with measuring and monitoring
activities related to quality; suppliers & customers evaluation of purchased
materials, processes, products and services
Examples of appraisal costs - ANSWER verification, quality audits, supplier
rating, cost to maintain instruments and equipment
internal failure costs - ANSWER incurred to remedy defects discovered before
the product or service is delivered to the customer
examples of internal failure costs - ANSWER wastes, scrap, rework or
rectification, downgrading
external failure cost - ANSWER incurred to remedy defects discovered by the
customers
examples of external failure costs - ANSWER repairs and servicing, warranty
claims, complaints, returns, product liability costs
Define quality - ANSWER the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs
Quality is based off of 3 things: - ANSWER User based - better performance,
more features
Manufacturing based - conformance to standards, making it right the first time
Product based - specific and measurable attributes
, Implications of quality - ANSWER companys reputation, product liability,
global implications
Total Quality Management (TQM) - ANSWER a management philosophy that
focuses on satisfying customers through empowering employees to be an active
part of continuous quality improvement
Taguchi Concepts - ANSWER Quality robustness
Quality loss function
Target-oriented quality
Shewhart's PDCA Model - ANSWER 1. Plan
2. Do
3. Check
4. Act
repeat
TQM Tools for Generating Ideas - ANSWER check sheet
scatter diagram
cause and effect diagram
TQM Tools for Organizing Data - ANSWER Pareto chart, flowcharts
TQM Tools for Identifying Problems - ANSWER histogram, statistical process
control chart
TQM in Services - ANSWER - Service quality is more difficult to measure
than the quality of goods
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller luzlinkuz. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
82871 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now