100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
HCAD 302 Final Exam Questions and Answers $16.99   Add to cart

Exam (elaborations)

HCAD 302 Final Exam Questions and Answers

 5 views  0 purchase
  • Course
  • HCAD
  • Institution
  • HCAD

HCAD 302 Final Exam Questions and Answers

Preview 3 out of 27  pages

  • November 7, 2024
  • 27
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • HCAD
  • HCAD
avatar-seller
Zanaya
HCAD 302 Final Exam



True or False: An ethical dilemma is a situation where someone will suffer negative consequences
regardless of the decision made. - Answer-True



The set of values, norms, guiding beliefs, and understandings that is shared by members of an
organization and is taught to new members is - Answer-Organizational Culture



Which of the following statements regarding organizational culture is false? - Answer-Organizational
culture in healthcare organizations changes quickly in the dynamic healthcare field.



True or False: Organizational culture is "touchy feely" stuff that has little effect on a healthcare
organization. - Answer-False



Which of the following could a manager use to change a healthcare organization's organizational
culture? - Answer-Beliefs, values, and norms of formal leaders

Beliefs, values, and norms of informal leaders

Beliefs, values, and norms of employees

All of the above

,The Code of Ethics of the American College of Healthcare Executives provides standards of ethical
behavior for healthcare managers in their relationships with - Answer-the profession, organization, and
community.



Which of the following sources affects the ethics of an organization? - Answer-The people in the
organization

The organization itself

The organization's external environment

All of the above



Ethics advisory committees, written codes of ethics, and role modeling can be used by leaders to -
Answer-help employees to make better ethical decisions.



True or False: The ethical principle of beneficence emphasizes promoting the welfare of others and not
doing harm. - Answer-True



Managers of healthcare organizations (HCOs) should be concerned with - Answer-medical ethics in
HCOs.

professional ethics in HCOs.

managerial ethics in HCOs.

all of the above.



True or False: Problems related to the quality of healthcare are mostly the result of organizational
structures and processes rather than individual mistakes by individual employees. - Answer-True



True or False: Managers use a control chart to show how all performance data are divided into data
categories. - Answer-False

, True or False: When an organization does not meet performance expectations, managers must change
the targets before changing the organization's structures or processes. - Answer-False



The three dimensions of performance developed by Donabedian are - Answer-structure, process, and
outcome



A manager should use which of the following tools to analyze causes of a performance problem? -
Answer-Fishbone diagram



Balanced scorecards generally include all of the following measures except - Answer-competition
measures.



To show work processes and to arrange, identify, and analyze steps required to complete work
processes, managers use - Answer-Flow Charts



Managers use a control chart to show - Answer-performance data and trends compared to
performance standards.



When a manager designs work processes to reduce waste, increase efficiency, and create more value for
customers, that manager is practicing - Answer-Lean Production



The first step of the PDCA cycle is - Answer-select desired goals and objectives.



The decision-making approach in which individuals choose the first solution that will achieve minimum
acceptable results is - Answer-satisficing.



Which of these statements about intuitive decision making is most correct? - Answer-Managers can
learn how to develop intuition for decisions.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Zanaya. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $16.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

81989 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$16.99
  • (0)
  Add to cart