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Final Exam Questions and Answers- HCAD 301
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Final Exam Questions and Answers- HCAD 301
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Final Exam HCAD 301When are improvement teams helpful? - Answer-acquire new skills and gain a gain deeper
understanding of problem-solving techniques. Impovement projects shouldn't be done alone
What are the two factors that influence the decision to start a project? - Answer-Timeliness priority
tasks and risk management
What are the 4 common steps of performance improvement? - Answer-Step 1: define the improvement
goal Step 2: Analyze current practices Step 3: Design and implement improvements Step 4: Measure
success
What is the most widely recognized improvement process today? - Answer-Do-Study-Act (PDSA) cycle.
PDSA (Plan do Study Act Cycle)
Briefly discuss how rapid cycle improvement works - Answer-When an improvement needs to be made
and the company has an efficient system in place to make the improvement and put it into practice.
They also have a system in place to see if the improvement made is doing what it is intended and no
further changes need to be made. PDSA within 6 weeks
pell out these acronyms (steps): - FOCUS- PDCA - FADE - Answer-FOCUS: Find, Organize, Clarify,
Understand, Select.
PDCA: Plan, Do, Check, Act
, FADE: Focus, Analyze, Develop, Execute
What is the main purpose of LEAN Models? - Answer-A performance improvement approach aimed at
eliminating waste; also called Lean manufacturing or Lean thinking.
What is a Kaizen event? - Answer-a focused, short term project aimed at improving a particular process
5S Methodology - Answer-"The 5Ss are Sort, Simplify, Sweep, Standardize, and Sustain. They are tactical
ways of organizing any process and can guide your Kaizan events, helping you find and eliminate the
eight wastes. "
Example: When delivering food trays, waste less time.
Mistake Proofing - Answer-Improving processes to prevent mistakes or to make mistakes obvious at a
glance; also called error-proofing. EX: set up instructions on how to check certain residents
visual control - Answer-making current performance and potential problems immediately visually
apparent warning lables EX: Set up safety bed heights to help make sure residents don't fall at a
dangerous hight
Kanban - Answer-a manual system that signals the need for parts or materials, ways to show your
process. Ex: When new medications need to be ordered, have a system in place to order them on time
Value Stream Map - Answer-A complex flowchart documenting processes and flows to help a manager
determine which processes add value and which do not. EX: emergency evacuation
Discuss 6 sigma and its relation to the normal distribution in statistics - Answer-Lean Six Sigma solves
problems where the number of defects is too high. A high number of defects statistically equals high
variation in the process. Helps Figure out how significant certain events are
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