Exam (elaborations)
APCO TELECOMMUNICATOR TEST
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APCO TELECOMMUNICATOR TEST
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APCO TELECOMMUNICATOR TESTThe term PSAP stands for Public Safety Access Point - Answers- False, Public Safety
Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you -
Answers- True
Ethics involves an individuals personal, professional, and organizational rules of
conduct - Answers- True
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - Answers- False, They are Law Enforcement,
Fire Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety
communications systems - Answers- True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - Answers- True
A policy is a guide to action and a procedure is a guide to thinking - Answers- False, A
policy is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - Answers- False
A question that can't be answered yes or no is an open ended question - Answers- True
Restating a speakers main points in your own words is applying the active listening
technique - Answers- False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - Answers-
False
An observation is based on assumptions and an inference is based on facts. -
Answers- False, An observation is based on facts and an inference is based on
assumptions
Good customer service means treating callers with dilligence, consideration, and
respect - Answers- True
Emergency calls only come in on emergency lines - Answers- False
Giving legal advice and/or personal opinions is part of a telecommunicators job -
Answers- False
, It's okay for a telecommunicator to rely on memory during info gathering - Answers-
False
An accurate description of weapons is critical info for response units - Answers- True
The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch info. - Answers- False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - Answers- True
Cordless telephones are considered part of the wireless telephone systems - Answers-
False
911 calls are selectively routed to the correct PSAP based on the MSAG - Answers-
True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral - Answers- True
PBX pinpoints the exact location of the caller. - Answers- False, usually used in large
building and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - Answers- False
Hand set based wireless location technology provides a location on GPS satellites -
Answers- True
Emergency VoIP calls may come in over administrative lines - Answers- True
A silent open line call must be considered a potential TTY call until proven otherwise -
Answers- True
Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - Answers- True
Logging recorder info can be used for Quality Assurance purposes - Answers- True
The echo procedure is used in radio transmissions to assign response units - Answers-
False, the echo procedure is when you repeat back info on the radio
The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to the
same type of radio broadcast - Answers- True
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