Exam (elaborations)
APCO EXAM QUESTIONS AND ANSWERS
- Course
- Institution
APCO EXAM QUESTIONS AND ANSWERS
[Show more]
Content preview
APCO EXAM QUESTIONS AND ANSWERSThe term PSAP stands for public safety answering point - Answers- PSAP
Professionalism is defined by who you are, what you do, and how others perceive you -
Answers- Professionalism
Ethics involves an individuals personal, professional, and organizational rules of
conduct - Answers- Ethics
PSAPS Chain of Command - Answers- Defines the relationships between frontline
telecommunicators, supervisors, and managers
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - Answers-
Vital services defines the primary functions or tasks of public safety communications
systems - Answers- Vital services
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources. - Answers- True
A policy is a guide to action and a procedure is a guide to thinking. - Answers- False
All non verbal communication requires face to face communication. - Answers- False
A question that can't be answered yes or no is an open ended question. - Answers-
True
Restating a speakers main points in your own words is applying the active listening
technique of reflecting feelings. - Answers- False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. - Answers-
False
under ICS the location of the on scene incident command is the - Answers- incident
command post
under ics a temporary location for available resources not immediately assigned is the -
Answers- staging area
with an ICS command staff the person who is the point of contact for representations of
other agencies i the - Answers- liason officer
, With an ICS general staff the section that is responsible for ordering resources is and
providing facilities, supplies, equipment maintenance is the - Answers- logistics section
Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as - Answers- discretionary act
The level of duty owed by one person to another is defined as - Answers- standard of
care
An observation is based on assumptions and an inference is based on facts. -
Answers- False
Good customer service means treating callers with dilligence, consideration, and
respect. - Answers- True
Emergency calls only come in on emergency lines. - Answers- False
Giving legal advice and/or personal opinions is part of a telecommunicators job. -
Answers- False
It's okay for a telecommunicator to rely on memory during info gathering. - Answers-
False
An accurate description of weapons is critical info for response units. - Answers- True
The ALI is the calling party's telephoen number and the ANI is the calling party's
address and dispatch info. - Answers- False
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address. - Answers- True
Cordless telephones are considered part of the wireless telephone systems. - Answers-
False
911 calls are selectively routed to the correct PSAP based on the MSAG. - Answers-
True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral. - Answers- True
PBX pinpoint the exact location of the caller. - Answers- False
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - Answers- False
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
83100 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now