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APCO EXAM QUESTIONS AN ANSWERS
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APCO EXAM QUESTIONS AN ANSWERS
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APCO EXAM QUESTIONS AN ANSWERSThe term PSAP stands for "public safety access point" - Answers- False
Professionalism is defined by who you are, what you do, and how others perceive you -
Answers- True
Ethics involves an individuals personal professional and organizational rules of conduct
- Answers- True
Three primary disciplines of Public Safety communications are law enforcement
Communications fire service communications and emergency management
communications - Answers- False
The term vital services defines the primary function or tasks of public safety
communication systems - Answers- True
A policy is a guide to action and a procedure is a guide to thinking - Answers- False
The operational relationship between telecommunicators supervisors and managers is
defined by the PSAP's - Answers- Chain of command
The vital services of a public safety communication systems are to provide
Communication between a PSAP and: - Answers- The public agency personnel other
agencies and support services
A process for supplying supplemental personnel equipment or other resources to assist
other agencies in time of need is referred to as - Answers- mutual aid
Because the telecommunicator cannot see callers on the phone nonverbal
communication plays no part in handling public safety calls for service - Answers- False
A question that cannot be answered with yes or no is referred to an open ended
question - Answers- True
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - Answers-
False
Quality assurance programs in the PSAP include action taken to ensure that standards
and procedures are met and followed - Answers- True
An observation is based on assumption and an interference is based on facts -
Answers- False
, As part of customer service collars expect to talk to a professional be treated with
courtesy and speak to a person who can solve their problems - Answers- True
The six components of communication cycle are - Answers- Sender receiver contacts
message medium and feedback
Demonstrating the interest and understanding and what is being said by staying
focused asking questions listening for the main points and listening for rationale behind
what is being said is the definition of - Answers- Active listening
Physically signaling that you were listening is applying the listening technique of -
Answers- Nonverbal attending
Emergency calls can only come in on emergency lines - Answers- False
Giving legal advice and/or personal opinions to collars is all a part of a tele-
communicators job - Answers- False
Relying on memory during information gathering as a good way to get all of the details -
Answers- False
An accurate description of weapons is critical information for response units - Answers-
True
If a Telecommunicator can only get one piece of information from a caller, it should be: -
Answers- where
Persistently asking for the same information without changing the words spoken is -
Answers- A technique used with hysterical callers
The Telecommunicator should always verify the - Answers- Incident location
The acronym "CYMBALS" is designed to assist telecommunicators are taking -
Answers- Vehicle descriptions
Guide cards provide questions for telecommunicators to use for obtaining pertinent
information analyzing incidents and determining the response level - Answers- True
The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch information. - Answers- False
E911 Systems enhance basic 911 systems by automatically providing the caller's
telephone numbers and physical address - Answers- True
911 calls or selectively routed to the correct PSAP based on the MSAG - Answers- True
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