HSCO 508 MODULES 4-8 EXAM REVIEW QUESTIONS AND ANSWERS
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Course
HSCO 508
Institution
HSCO 508
HSCO 508 MODULES 4-8 EXAM REVIEW QUESTIONS AND ANSWERS
T: It is inappropriate to deny negative feelings towards a client or sweep them under the rug - Answer-T/F It is always acceptable to discuss negative reactions with your supervisor or with a professional colleague (F&W p. 59)
T: avoid ign...
HSCO 508 MODULES 4-8 EXAM
REVIEW QUESTIONS AND ANSWERS
T: It is inappropriate to deny negative feelings towards a client or sweep them under the
rug - Answer-T/F It is always acceptable to discuss negative reactions with your
supervisor or with a professional colleague (F&W p. 59)
T: avoid ignoring their feelings or responding in a defensive or hostile manner - Answer-
T/F Demonstrating warmth involves being willing to listen to a client's negative emotions
about you the counselor (F&W p. 59)
F: However, Reflecting the negative feelings and accepting responsibility where
appropriate can demonstrate your care and interest in working collaboratively with the
individual - Answer-T/F It is always appropriate to accept responsibility for your role in a
client's negative feelings towards you (F&W p. 59-60)
Genuineness - Answer-Meaning what you say, being truthful in what you say, and being
yourself (F&W p. 60)
Real Relationship - Answer-The degree of shared genuineness and shared accurate
perceptions of each other by the client and the worker (F&W p. 60)
1. The amount of genuineness displayed by the worker
2. The amount of genuineness perceived by the client - Answer-What are two variables
in the degree of real relationship that exists between a worker and a client? (F&W p. 60)
F: This inhibits genuineness. Your speech and phrasing should be the same as you
would use in polite conversation - Answer-T/F You should develop a special set of
phrases to be used with clients (F&W p.60)
T: Never feign understanding or pretend that you hear - Answer-T/F You should always
ask for clarification if you to not hear or comprehend what your client has said (F&W p.
60)
F: Other organizations retain the authority to determine eligibility and to select the
services that will be offered. You must be careful to only make promises you have the
authority to enforce and follow through with. - Answer-T/F Making commitments to
clients on behalf of other human service organizations is appropriate (F&W p. 61)
Alliance - Answer-The concept that emphasizes consensus and collaboration when
determining goals and activities for pursuing those goals, and it includes feelings of
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