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RBS Study Guide WITH COMPLETE SOLUTIONS GRADED A+
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RBS Study Guide WITH COMPLETE SOLUTIONS GRADED A+
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11/5/24, 4:54 PM RBS Study Guide Flashcards | QuizletRBS Study Guide WITH COMPLETE SOLUTIONS GRADED
A+
Terms in this set (51)
we will exceed our customers' expectations what is our principal objective?
to maximize the long term value of Cintas
for its shareholders and working partners
1)principal objective 2)corporate character what are the 3 components of corporate culture?
3)management systems
triple double: double digit revenue growth, what is our mission statement?
double digit net profits, double digit net
profit growth
1) every Cintas location is injury free 2)all what are the 3 components of our safety vision?
partners are engaged in continuously
improving safety 3)Cintas is recognized as
a world class leader in safety and health
performance
1)aim high in steering 2)get the big picture what are the 5 keys of SMITH driving?
3)keep your eyes moving 4)leave yourself
an out 5)make sure they see you
1) pre-call plan 2)building 3)tour what are the steps to the sales process/cycle?
4)presentation 5)close
1)pre call plan form 2)samples/relevant what are the steps to pre call plan?
literature 3)dynamics info
1) set the agenda 2)uncover BM/BO 3)ask what are the steps to building rapport?
program specific questions 4)validate
decision maker & process 5)+/- bias
6)CINTRO
1) focus 2) evidence 3) agreement 4) PONC what are the steps of the tour?
5) requirement
1) review requirements 2) present Cintas what are the steps of the presentation?
uniqueness's 3) SAFE
1) ask for business 2)handle objections 3) what are the steps to the close?
referrals
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