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HTH final (questions with complete solutions) A+ already passed
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HTH final (questions with complete solutions) A+ already passed
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HTH final (questions with completesolutions) A+ already passed
What is diversity? - correct answer ✔✔Differences, dissimilarities, variations
What is the purpose of public reporting of HCAHPS survey results? - correct answer ✔✔Allow hospitals
to earn financial rewards for improving their scores through health care reform
The brochure "The Patient Care Partnership: Understanding Expectations, Rights, and Responsibilities"
contain all the following information EXCEPT:
Low quality hospital care
Assistance with billing claims
Protection of privacy
Help leaving the hospital - correct answer ✔✔Low quality hospital care
A nurse is caring for a patient who refuses to take her prescription medication due to cultural beliefs. All
the follow actions by the nurse show a disparity has occurred, EXCEPT:
Ignoring the patient's wishes for holistic solutions
Disrespecting additional symptoms the patient is experiencing
Attempting to convince the patient to take her medication.
Working with the patient a bit less due to noncompliance - correct answer ✔✔Attempting to convince
the patient to take her medication.
Which generation of workers grew up with technology? - correct answer ✔✔The Millennials/Generation
Y
Which statement shows a person is in the "repulsion" stage of the competence continuum?
"It's too bad their lives aren't more like mine."
"Oh, that doesn't really happen here."
"Well that's not as bad as what happened to me or my people."
,"How could they live like that?" - correct answer ✔✔"How could they live like that?"
Which generation of workers most likely saw their parents struggling with employment? - correct answer
✔✔Generation X
All the following demonstrate good customer service in health care EXCEPT:
Presenting a professional image
Offering visitors refreshments
Displaying a pessimistic attitude
Using terms that people can understand - correct answer ✔✔Displaying a pessimistic attitude
Which person may be labeled as non-compliant?
A patient who refused or fails to follow instructions
A patient who is a victim of health disparities
Someone who has his or her medical bills paid by someone else
Someone who returns to the hospital a week after discharge - correct answer ✔✔A patient who refused
or fails to follow instructions
Which of the following is FALSE regarding this statement: Within a clinical setting, medical staff should
always be aware of their intraoffice conduct (congregating at the nurse's station, conversating about
private matters, interaction with patients, etc.) because:
They feel in control of their situation most of the time
They may become irritable if they do not get information quickly enough
They can overhear phone conversations halfway down the hall
The may never forget their medical experience - correct answer ✔✔They feel in control of their situation
most of the time
What should you do if the doctor asks you to do something that is beyond your scope of practice? -
correct answer ✔✔Reply, "That is beyond my scope of practice, but I will get someone who can help
you."
, Which of the following statements is FALSE with respect to patients and their family members?
All patients have a support system of family and friends
The patient's family is his or her "lifeline" to their normal life
Family members may become part of the patient's "team" in dealing with medical problems
Hospitalized patients benefit from large numbers of family and friends visiting them - correct answer
✔✔All patients have a support system of family and friends
What are generalizations? - correct answer ✔✔Facts, patterns, and trends about groups of people that
are backed up by statistics and research findings
Which should you do when cultural tensions arise?
Focus on discovering shared values
Use the passive style of communication
Avoid collaboration
Leave quickly to reduce the conflict - correct answer ✔✔Focus on discovering shared values
Which statement shows a person is in the "admiring stage" on the culturally competence continuum?
"They've had to fight hard for justice."
"Well that's not as bad as what happened to me or my people."
"It's too bad their lives aren't more like mine."
"Oh, that doesn't really happen here." - correct answer ✔✔"They've had to fight hard for justice."
research - correct answer ✔✔is the systemic gathering of data, information, and facts for the
advancement of knowledge, and to reach new conclusions.
a research hypothesis - correct answer ✔✔is the statement created by the researchers when they
speculate upon the outcome of a research or experiment.
All the following are reasons one engages in research, EXCEPT:
legal obligation
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