Exam (elaborations)
COM 240 - Exam 1 - Miller Questions And Answers Latest Update
- Course
- Comm 240
- Institution
- University Of Illinois - Urbana-Champaign
COM 240 - Exam 1 - Miller Questions And Answers Latest Update
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COM 240 - Exam 1 - MillerQuestions And Answers Latest
Update
Chester Barnard:
3 Functions of the Executive ANS✔✔ •To provide a system of
communication that reaches every member/contributor of the organization
•To communicate purpose, values, goals, objectives, sense of "mission"
•To secure essential services by means of messages that offer incentives and
motivation to subordinates
Organizational Communication ANS✔✔ The creating, sending, processing,
and storing of messages within purposive systems
Content of messages exchanged ANS✔✔ •*Maintenance:* com on social
topics that maintain human relationships
•*Innovation:* com about new ideas
•*Task:* com focused on the organization
Communication ANS✔✔ Behaviors of human beings and their artifacts that
result in messages being received by one or more persons
Message ANS✔✔ Anything that a receivers sees as important
,Linear Model of Communication ANS✔✔ Sender --(encodes)--> Medium
carries the message --(decodes)--> Receiver ---> Feedback
Transactional Model of Communication ANS✔✔ *•Communication
Initiators:*
1) Previous programming
2) Perceptions of sender and receiver
3) Situational variables
4) Organizational factors
*•Levels of Interchanges:*
1) Conscious-Unconscious
2) Verbal-Nonverbal
3) Intrapersonal-Interpersonal
*•Feedback Reactions:*
1) Confirm
2) Deny
3) Adjust
Basic Communication Principles ANS✔✔ •You cannot "not communicate"
•The message *received* is what counts, not the one *intended*
•Conveying respect is critical is every culture
•Respond to feedback
•Credibility is based on perceptions of competences, goodwill, trust
, •Openness is based on perceptions of approachability & trust and
forthcomingness
•Cynicism among message receivers will negate all efforts (avoid!)
Core Leader Communication Competencies ANS✔✔ •Initiating structure
•Facilitating work
•Representing
•Relational dynamics
Initiating structure ANS✔✔ •Planning
•Allocating
•Setting goals and expectations
Facilitating work ANS✔✔ •Coaching
•Giving feedback
•Encouraging self-management
Representing ANS✔✔ •Upward influence
•Networking
•Managing boundaries
Relational dynamics ANS✔✔ •Openness
•Supportiveness
•Conflict management
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