Quality? - ANSWERSThe ability of a product or service to consistently meet or exceed customer expectations
Dimensions of Product Quality? - ANSWERSPerformance, Aesthetics, Special Features, Conformance, Reliability, Durability, Perceived Quality, Serviceability, Consistency
Performance? - ANS...
Conformance? - ANSWERShow well the product conforms to design specifications
Reliability? - ANSWERSconsistency of performance
Durability? - ANSWERSthe useful life of the product
Perceived Quality? - ANSWERSreputation
Serviceability? - ANSWERShandling of complaints or repairs
Consistency? - ANSWERSquality doesn't vary
The consequences of poor quality - ANSWERSloss of business, liability, productivity, costs
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