100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
TEST BANK FOR EFFECTIVE LEADERSHIP AND MANAGEMENT IN NURSING 9TH EDITION ELEANOR J.SULLIVAN-latest Update 2024/2025 | Complete Solution Guide | Grade.$17.99
Add to cart
TEST BANK FOR EFFECTIVE LEADERSHIP AND MANAGEMENT IN NURSING 9TH EDITION ELEANOR J.SULLIVAN-latest Update 2024/2025 | Complete Solution Guide | Grade.TEST BANK FOR EFFECTIVE LEADERSHIP AND MANAGEMENT IN NURSING 9TH EDITION ELEANOR J.SULLIVAN-latest Update 2024/2025 | Complete Solution Guide | Gra...
3. A nurse tells the manager that a housekeeper's work is not up to standards.
ui ui ui ui ui ui ui ui ui ui ui ui ui
4. A nurse volunteers to take a Spanish language class to be able to communicate with clients.
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
5. A nurse who has not made a medication error in two years asks for a salary
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
increase.Answer: 2, 3, 4
ui ui ui ui ui
Explanation: 1. The philosophy of quality management is focus on the needs of the client. u i ui ui ui ui ui ui ui ui ui ui ui ui ui
Ifthere is no reason for the visitors to leave other than it is after visiting hours, this is not
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
focused on client need.
ui ui ui ui
2. Even though 2:00 p.m. is after "lunchtime," this nurse is focused on the client's needs.
ui ui ui ui ui ui ui ui ui ui ui ui ui ui
Thisis an example of quality management.
ui ui ui ui ui ui ui
3. Quality management empowers the employee to evaluate quality. ui ui ui ui ui ui ui
4. This nurse has seen a need and is working to improve the quality of service. This is
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
qualitymanagement.
ui ui
5. Salary increases can be tied to quality improvement initiatives, but just asking for
ui ui ui ui ui ui ui ui ui ui ui ui
anincrease is not quality management.
ui ui ui ui ui ui
Cognitive Level: Applying ui u i
Client Need: Safe Effective Care ui u i ui ui
EnvironmentClient Need Sub: Management
ui ui ui ui u i
of Care
ui ui
Nursing/Int Conc: Nursing Process: Implementation/Quality of Practice ui u i ui ui ui ui
Learning Outcome: 1-1: Explain changes to healthcare over the past decade, including
ui ui ui ui ui ui ui ui ui ui ui
thoseresulting from implementation of the Affordable Care Act; demands to reduce errors
ui ui ui ui ui ui ui ui ui ui ui ui ui
and improve patient safety; and evolving medical and communication technology.
ui ui ui ui ui ui ui ui ui ui
, 5) A client who was discharged yesterday is very upset about the quality of care received
ui ui ui ui ui ui ui ui ui ui ui ui ui ui
during hospitalization for gastric surgery. What options for reporting concerns does this
ui ui ui ui ui ui ui ui ui ui ui ui
clienthave?
ui ui
Note: Credit will be given only if all correct choices and no incorrect choices are selected.
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
Select all that apply. ui ui ui
1. There is no mechanism for complaint because the client is no longer hospitalized.
ui ui ui ui ui ui ui ui ui ui ui ui
2. The client can indicate dissatisfaction on the survey often sent to clients after discharge.
ui ui ui ui ui ui ui ui ui ui ui ui ui
3. The client can call the hospital administration.
ui ui ui ui ui ui
4. The client can make a formal complaint through the American Nursing
ui ui ui ui ui ui ui ui ui ui
Association(ANA).
ui ui
5. The client can make a public report through the Agency for Healthcare Research
ui ui ui ui ui ui ui ui ui ui ui ui
andQuality (AHRQ).
ui ui ui
Answer: 2, 3, 5 u i ui ui
Explanation: 1. The client can still voice concerns even after discharge. u i ui ui ui ui ui ui ui ui ui
2. These client satisfaction surveys are a good mechanism for discussing care issues.
ui ui ui ui ui ui ui ui ui ui ui
3. Telephone calls are a means of discussing client care issues. ui ui ui ui ui ui ui ui ui
4. ANA is not a forum for complaints about care in a specific hospitalization.
ui ui ui ui ui ui ui ui ui ui ui ui
5. The AHRQ has a mechanism for reporting care
ui ui ui ui ui ui ui
issues.Cognitive Level: Analyzing
ui ui ui u i
Client Need: Safe Effective Care
ui u i ui ui
EnvironmentClient Need Sub: Management
ui ui ui ui u i
of Care
ui ui
Nursing/Int Conc: Nursing Process: Implementation/Quality of Practice
ui u i ui ui ui ui
Learning Outcome: 1-1: Explain changes to healthcare over the past decade, including
ui ui ui ui ui ui ui ui ui ui ui
thoseresulting from implementation of the Affordable Care Act; demands to reduce errors
ui ui ui ui ui ui ui ui ui ui ui ui ui
and improve patient safety; and evolving medical and communication technology.
ui ui ui ui ui ui ui ui ui ui
6) A client needs a high-risk surgical procedure. According to the Leapfrog Group, the
ui ui ui ui ui ui ui ui ui ui ui ui
clientshould choose which hospital for care during this procedure?
ui ui ui ui ui ui ui ui ui ui
1. The hospital closest to the client's home
ui ui ui ui ui ui
2. The hospital that has done the greatest number of these surgeries in the last two years
ui ui ui ui ui ui ui ui ui ui ui ui ui ui ui
3. The hospital chosen by the client's primary healthcare provider
ui ui ui ui ui ui ui ui
4. The hospital with the highest performance ratings for this
ui ui ui ui ui ui ui ui
procedureAnswer: 4
ui ui ui
Explanation: 1. This may or may not be the best choice of hospital for this procedure.
u i ui ui ui ui ui ui ui ui ui ui ui ui ui ui
2. Just because a hospital is high volume does not mean it is high quality.
ui ui ui ui ui ui ui ui ui ui ui ui ui
3. This may or may not be the best hospital for this procedure.
ui ui ui ui ui ui ui ui ui ui ui
4. The Leapfrog Group focuses on quality indicators including the use of higher-
ui ui ui ui ui ui ui ui ui ui ui
performinghospitals for high-risk procedures. ui ui ui ui
Cognitive Level: Applying ui u i
Client Need: Safe Effective Care
ui u i ui ui
EnvironmentClient Need Sub: Management
ui ui ui ui u i
of Care
ui ui
Nursing/Int Conc: Nursing Process: Implementation/Coordination of Care
ui u i ui ui ui ui
Learning Outcome: 1-1: Explain changes to healthcare over the past decade, including
ui ui ui ui ui ui ui ui ui ui ui
thoseresulting from implementation of the Affordable Care Act; demands to reduce errors
ui ui ui ui ui ui ui ui ui ui ui ui ui
and improve patient safety; and evolving medical and communication technology.
ui ui ui ui ui ui ui ui ui ui
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Wisdoms. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $17.99. You're not tied to anything after your purchase.