Exam (elaborations)
NALP QUESTIONS AND ANSWERS LATET UPDATED
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Exam of 7 pages for the course NALP at NALP (NALP)
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NALPCommunication with the apartment community - answer Implementation and use of a
resident portal can increase the effectiveness of the staff's
emotional appeal - answer a sales strategy and presentation with which focus is MOST
likely to increase a leasing professionals effectiveness
modification - answer physical changes made to an apartment home or common area to
protect the fair housing rights of persons with disabilities
applicant - answer who is responsible for the accuracy of data collected on a resident
application
Rental History - answer residential properties are permitted to use which screening
criteria to discriminate legally
tour route - answer Best describes a situation in which a leasing professional takes a
prospect through the community in a pre-planned or personalized manner to show off
the office, amenities, common areas, and/or model homes?
position the desk chair to face the wall rather than nearby coworkers - answerwhich
technique is most appropriate for limiting distractions while on the telephone with a
prospective resident
express concern and/or sympathy for the resident - answerwhen a resident reports an
unpleasant incident on the community's property, what is the first action the leasing
professional should take?
provide feedback and recognition for all work performed - answerwhich method is best
for maintaining an effective and reliable maintenance team
has different impacts on persons of certain protected classes - answerdiscrimination
due to disparate impact means that a policy or preocedure
maintenance office - answerall of the following are part of an apartment community's
curb appeal EXCEPT
features and benefits - answerthe key to a good sales presentation is to match the
prospects wants and needs to the community's:
the source of the lead - answerwhich piece of information is critical for the leasing
professional to inquire about when greeting a prospective resident
, engage in mystery shopping at competing properties - answerwhich is the best way for
leasing professionals to learn what their community competing properties are offering
needs and interests of the prospective residents - answeran emotionally appealing
sales technique typically involves connecting the features and qualities of the apartment
community with the:
high-quality preventative maintenance services - answerwhich aspect of an apartment
community typically offers the residents the greatest continuing value
physical and mental - answerwhich two types of impairments are generally considered
disabilities
national origin - answerwhich of the following classes is protected from discrimination by
fair housing laws
What brought you in to our community today - answeropen ended question
a feature is an item or an amenity; a benefit is what the feature does for a resident -
answerwhat is the difference between a feature and a benefit
accomodations - answerwhat are the changes made to community policies and or
procedures to protect the fair housing rights of persons with disabilities
personalized approaches and emotional appeals - answerwhich is the best
characterization of relationship selling
respond to all comments - answerwhich strategy is most appropriate for managing an
apartment community online reputation
what date are you hoping to move in - answerclose ended question
obtain factual information from a person - answermost appropriate for a leasing
professional to ask close ended question when trying to
assess, present, and close - answerwhat are the three key steps in the relationship-
sales process
admit it, explain it, and resolve it - answerwhat is the three-step process to manage
objections
respond to the lead immediately - answerhow can a leasing professional best increase
the chances of turning an inbound lead into a successful visit
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