Exam (elaborations)
NALP sc6 meeting current residents Questions and Answers Graded A+
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NALP sc6 meeting current residents
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NALP sc6 meeting current residentsWhat is the best way to approach a variety of service request from a variety of
residence - answer The key is to listen and respond appropriately showing that you care
in hear their frustrations , needs and concern
What is the silo mentality
And how can it hurt your property team - answer Amazing which certain groups are
reluctant to share information with others same with our communication cannot be on
the same page
List three steps to effective collaboration - answer Share a unified vision of your
apartment community with the teams and work towards achieving common goals
share responsibilities with the maintenance team
allow more people to have a voice
Why is clear communication is so important between the maintenance and
management team - answer Residence feel more comfortable and secure about the
service they receive it also avoid mistakes a misunderstandings
List some tips to foster recognition and appreciation with the maintenance team -
answer Share comments about maintenance recognize opportunities to appreciate and
prayers that work with her small or big
define exactly what makes a while moment
When a resident has an unpleasant incident on the property and comes to you wanting
action what is the best approach to take - answer Express sympathy as well as taking
ownership of the situation with the pump action step
What should be your response to a resident who's give You notice to vacate after
receiving a renewal letter with an increase - answer Trying to re-track to notice confirm
the incentive vacating writing
To encourage renewals it is best to have an ongoing relationship with the resident At
renew time it is important to take the time to talk and reconnect what typically should
you discuss - answer What Services does this resident use a value at the property what
is the resident looking for in his or her future home
List four ways you can maintain the value of your property in the eyes of your residence
- answer Preventative maintenance high-quality maintenance service aesthetic value
problems and Attentiveness
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