Process-focused ANSWER the operations required for the product or service are not
repeatable enough to justify a set sequence
Product-focused ANSWER The operations required for the product or service are
repeatable enough to justify a sequential organization
Worker paced line - ANSWER products flow through the production system at a rate set
by workers, or more accurately by the rate of the worker(s) at the most time-consuming
task (less worker stress and less passing on quality issues)
machine-paced line - ANSWER based upon machine - efficiency and more consistent
output
batch flow - ANSWER quicker throughput and products difficult to move
single-piece flow - ANSWER just-in-case inventories and quicker to spot quality
problems
SOP - ANSWER Standard Operating Procedure
jumbled flow/job shop - ANSWER products/customers move from operation to operation
in an as-needed sequence (no single path): might be the same up to a certain point
,routing is necessary under. - ANSWER process-focused
Product-focused operations organized by. - ANSWER families of products or customers
with similar needs (dedicated product lines)
Product-focused lines can be paced by. - ANSWER -machines
-workers
-continuous flow
Product-focused pros - ANSWER -logical flow
-less wasted movement/handling
-lower cost/unit
Product-focused cons - ANSWER -less flexibility
-specialized resources might be shared across multiple lines
batch flow best for. - ANSWER quicker throughput and products difficult to move
single-piece flow best for. - ANSWER quicker to spot quality problems and just-in-case
inventories
, machine-paced best for. - ANSWER efficiency and more consistent output
worker-paced lines best for. - ANSWER less worker stress and less passing on quality
problems
continuous flow used to produce materials of. - ANSWER high volume/output
continuous flow measured in. - ANSWER pounds, gallons, tons, etc (compare to # units)
continuous flow operations are very ___________ intensive and operate ________ -
ANSWER capital, 24-7
process-focused operations use _________________ model - ANSWER job shop
product-process matrix - ANSWER variety on y-axis, volume on x-axis: job shop->
Worker-paced line (batch) -> cell -> machine-paced line -> continuous-flow process. Left
outside = infeasible, right outside = wasteful
operations - ANSWER design & development, planning & control, and improvement of
activities involved in the production of goods and services
Is operations the same as manufacturing? - ANSWER -physical/tangible goods are
manufactured
-even manufacturing requires many support "services"
The Principles of Scientific Management by _________ was focused on ____________ -
ANSWER Frederick Douglas, moving toward standardization
When was Operations Research (OR) established? - ANSWER World War II
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