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SCM 303 Exam 3 MSU FS
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SCM 303 Exam 3 MSU FS 2025-2026Logistics definition - ANSWER planning, implementing, and controlling the efficient,
effective flow and storage of goods, services, and related information from point of
origin to point of consumption
types of logistics - ANSWER forward and reverse
military roots of logistics - ANSWER Alexander the Great (330 BC) i.e. campaign timing
around local harvest, soldiers carry own provisions, marches near waterways, etc.
Transportation: Steam power - ANSWER Ships and Railroads (1800s)
Transportation: Internal combustion engines - ANSWER Trucks and Planes (1900s)
Communications: Electrical born in. - ANSWER mid 1800s
Communications: Digital born in. - ANSWER 1990s
Logistics accounts for approximately __% of the US GDP - ANSWER 10
Over $______ per year spent on logistics - ANSWER $1 trillion
Some industries could obtain productivity improvements of _______% by focusing on
logistics - ANSWER 20-35%
Logistics accounts for __________ jobs and __% of the total labor force - ANSWER 15
,million, 14%
7 "Rights" of Logistics - ANSWER Right product
Right customer
Right time
Right place
Right condition
Right quantity
Right cost
Logistics Value equation - ANSWER Value = Quality/Cost
Logistics challenges - ANSWER Outsourcing, JIT, Security, Transportation
Infrastructure, Fuel Price Volatility, Pressure on margins, Globalization, Talent
management, and sustainable practices
Order Fulfillment definition - ANSWER all activities from the time of a sales inquiry until
the order is delivered to the customer
Product Availability - ANSWER items are available when and where desired by the
customer
Stockouts - ANSWER items are unavailable when and where desired by the customer
Stockout Frequency: Brick and Mortar retailers - ANSWER Non-advertised items: 7-10%
Advertised items: 16%
Item Fill Rate - ANSWER % of ordered items delivered
, Line Fill Rate - ANSWER % of order lines filled in total
Order Fill Rate - ANSWER orders shipped complete
Customer Expectations: Speed - ANSWER Order-to-Delivery
What will customers pay for?
Customer Expectations: Consistency - ANSWER On-Time Delivery
promised lead times are met
Customer Expectations: Flexibility - ANSWER Agility (react to short-term changes)
Customer Expectations: Transparency - ANSWER real-time information
NO surprises
bad news does not improve with age
Customer Expectations: Recovery - ANSWER Contingency planning
Improve customer satisfaction?
MTS acronym ANSWER Make-To-Stock
ATD acronym and meaning ANSWER Available to Deliver: in-stock
ATP acronym and meaning ANSWER Available to Promise: Reliably on the way
Partial fill ANSWER Partially in-stock
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