Communication as a foundation - answer-- establish nurse-patient relationship
-proper documentation
- reporting info to heath care team
- carry out proffesional responsibilities
- effective communication is vital
Levels of communication - answer-1. Intraperaonal
2. Interpersonal
3. Publi...
Fundamentals of nursing module 4-5
Communication as a foundation - answer-- establish nurse-patient relationship
-proper documentation
- reporting info to heath care team
- carry out proffesional responsibilities
- effective communication is vital
Levels of communication - answer-1. Intraperaonal
2. Interpersonal
3. Public
4. Trans personal
5. Small group
Communication process - answer-- an exchange
- an active process
- listening, observing, processing, and comprehending in reciprocal fashion
Communication types - answer-1. Verbal ( spoken word, written word)
2. Nonverbal ( body language, what comes to mind)
Personal space distances - answer-1. Intimate
2. Casual-personal
3. Social-consultative
4. Public
Body position - answer-1. Relays our message
2. Communication at eye level
3. Lean slightly forward
4. Maintain an open body posture
Language ? - answer-1. Clear
2. One meaning
3. Free of bias
4. Picture board/ interpreter
5. Avoid using medical jargon
Culture ? - answer-Shared values, beliefs, and practices by the majority within a group
of people
Cultural sensitivity ? - answer-Respect for the accepted patterns of communication in a
culture
Effect on culture? - answer-Includes accepted attitudes, roles, behaviors, and religious
or spiritual practices
,Attitude ? - answer-The manner, disposition, feeling, or position toward a person or
thing
The position or posture of the body that is appropriate to or expressive of an action or
feeling
Emotion ? - answer-1. Decorative (literal meaning, absent of interpretation)
2. Connotative ( emotional associations, potational to shap attitude )
Styles of communication - answer-1. Passive
2. Assertive
3. Aggressive
Therapeutic communication ? - answer-- patient centered care
- promote greater understanding
- encourage expression
Barriers to communication ? - answer-- factors that contribute to unsuccessful
communication
Active listening - answer-- use all senses
- detect feelings
- wait for entire message
- respond
- share your perceptions
- show that you are interested
Therapeutic communication examples - answer-- providing general leads
- using silence
- offering self
- open-ended questions or statements
- restatement
- seeking clarification
- giving information
- reflection
- looking at alternatives
- summarizing
Humor - answer-- relaxed environment
- establishes rapport and trust
- relieves snorts and tension
- appear more approachable
Barries to communication examples? - answer-1. Asking yes and no questions
2. Giving false reassurance
, 3. Asking too many personal or probing questions
4. Giving advice
5. Belittling a patients feelings
6. Expressing disapproval
Anger in communication: 2 sides - answer-1. Guilt: directed inward at something we did
or did not do
2. Resentment: directed outward at others for what they did or did not do
Communication with the health care team - answer-- upward
- downward
- shift to shift
- written
- those in authorities
- those you supervise
- co-workers
- all health care memebers
Tips for talking to supervisor - answer-1. Keep them informed
2. Make apt. To talk about problem
3. Show you have important information to share and hold responsibility
4. Be careful of the words you chose
5. Don't speak to them when angry
6. Written proposal to present new ideas
7. Never go above or behond supervisor
8. Accept feedback and learn
Info to give when contacting physician - answer-1. Quick assessment of patient
2. Concise statement on why you're calling
3. Current date, vital signs, laboratory results, diagnostic tests
Downward communication ? - answer-- job instruction
- job rationale
- practices and procedures
- feedback
- Role modeling
Shift to shift? - answer-- basic patient info
- scheduled procedures
- patient diagnostic test
- abnormal assessment findings
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