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SCM 303 Exam 2 Questions And Answers 100% Correct
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SCM 303 Exam 2 Questions And Answers100% Correct
Rachel enjoys baking cookies, but is using an older oven that tends to have hot and cold
spots in it. If the acceptable temperature for baking the cookies is 350 +/- 17 degrees,
what is the maximum allowable standard deviation in her oven's temperature for a Six
Sigma level of quality? Round to 3 decimal places. - ANSWER 2.833
Why is product quality sometimes poorly defined within a firm?
Managers aren't clear as to what characteristics customers care most about.
Overall, or holistic measures of quality are difficult to develop.
Managers in different functional areas tend to emphasize different dimensions of
quality.
All of the above. - ANSWER All of the above
All of the following represent external failure cost EXCEPT the cost of:
Loss of goodwill and reputation.
Scrapping defective raw material.
Replacing defective items found by customers.
Replacing items covered by warranty. - ANSWER Scrapping Defective Raw Material
,Total Quality Management: (Select all that apply)
Check All That Apply
Is managed proactively
Involves only production processes
Focuses on the customer
Guarantees on-time delivery - ANSWER Is managed proactively
Focuses on the customer
Which of the following is not a cost of quality?
Design cost
Prevention cost
Inspection cost
External failure cost - ANSWER Design Cost
Design-for-Six-Sigma programs provide a common set of quality standards that are
accepted across industries.
True or False - ANSWER False
For instance, consider the fact that the Dallas School District wanted to achieve Six
Sigma quality levels of performance in delivering students to school. They have defined
a 21-minute window as an acceptable range, or specification range, within which buses
transporting students should arrive at school.
a. What is the maximum allowable standard deviation of arrival times required in order
to achieve this standard of quality? - ANSWER 1.75 Minutes
Suppose that the Dallas School District wants to achieve Six Sigma quality levels of
performance in delivering students to school. They have established a 21-minute
window as an acceptable range within which buses carrying students should arrive at
school.
, If they meet this benchmark, how many times per million deliveries will a bus deliver
students either too early or too late? - ANSWER 3.4 times
Persons with responsibilities in which business function will make decisions about new
product testing programs?
Logistics
Manufacturing
Finance
Marketing - ANSWER Marketing
The "Q-system" of inventory places orders for inventory at random points in time.
True or False - ANSWER True
What is another name for the "Q-system" of inventory?
Controlled Inventory Ordering System
Continuous Review Inventory System
Qualified Inventory Order System
Quick Response Inventory System - ANSWER Continuous Review Inventory System
What are the three major problems of the Q-system? (select three)
Check All That Apply
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