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FIRE OFFICER 2 EXAM QUESTIONS COMPLETE WITH DETAILED VERIFIED ANSWERS 100% CORRECT /A+GRADED
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FIRE OFFICER 2 EXAM QUESTIONS COMPLETE WITH DETAILED VERIFIED ANSWERS 100% CORRECT /A+GRADED
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KC
LO
FIRE OFFICER 2 EXAM
QUESTIONS COMPLETE
YC
WITH DETAILED VERIFIED
D
ANSWERS 100% CORRECT
U
/A+GRADED
ST
,Define Manager - ANS the act of influencing, controlling, monitoring, or directing a project,
situation or organization through authority, discipline or persuasion.
To be an effective manager, a company officer must - ANS •Understand development of
management theories
•Know the various management functions that managers perform
•Recognize the skills necessary to manage
•Understand the management of change within the organization
Resources available to the Company officer - ANS Human resources
K
Finacial resources
Physical resources
Information resources
C
Time Resources
4 Functions of management - ANS Planning
LO
Organizing
Leading
Controlling
OPlanning function of management - ANS setting goals and objectives determining the
YC
direction of the organization or unit to achieve results.
Organizing funtion of management - ANS Coordinating tasks and resources to accomplish
goals and objectives.
Leading function of management - ANS Influencing, inspiring and motivating employees to
D
achieve goals and objectives.
Controlling function of management - ANS Establishing and implementing the mechanisms to
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ensure that objectives are attained
What are Management skills - ANS •Technical skills - computer skills
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•Human and communication skills
•Conceptual and decision making skills - ability to understand ideas and solve problems
Define Motivation - ANS the company officer is responsible for inspiring and motivating the
members of the unit and instil energy into the group
What are motivational methods - ANS Training
Career Planning
Pride in accomplishment
Respect the humanity of the employee
Mutual trust
, Assign Authority with responsibility
Remain committed to high level of quality in service and products
Focus on safety and well-being of employee
Actions that destroy motivation - ANS •Micromanage
•Be vague with employees' role
•Permit employees to compete in an unfriendly manner
•Permit employees to criticize each other
Managing change in the organization - ANS Support must come from top down in order to
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have change be successful
Change in the organization can come from two sources: - ANS •From within the organization
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oOrganizational restructure
oRealignment of duties
oNew SOG's
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•From outside the organization
oCommunity service demands
oPolitical decisions
oFinancial decisions
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The prospect of change can cause people to go through the following 4 process stages - ANS
Denial
Resistance
Exploration
Commitment
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Define Denial to change - ANS People refuse to believe that they will be affected by the
change
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Define Resistance to change - ANS when threat of change becomes real, they resist it,
resulting in anger and dissatisfaction
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Define Exploration to change - ANS start to gain a better understanding of the potential
change through training
Define Commitment to change - ANS increased understanding leads to increased
commitment
Types of change - ANS Strategic
Structure
Technology
People
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