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Zaxby's AM Practice Exam questions well answered to pass
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Zaxby's AM Practice Exam questions well answered to pass
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Zaxby's AM Practice Exam questionswell answered to pass
An online order guest complains that she had to wait 15 minutes for her order after arriving at the store.
What should you do? - correct answer ✔✔-Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
The Time/Temperature Log can help you with: - correct answer ✔✔-Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures
-Preventing bacteria and other microorganisms from causing illness and food spoilage
-Determining if proper food storage is being performed
-Determining if cooking equipment is functioning properly
What are some best practices for Oil Management? - correct answer ✔✔-Use skimmer to reduce
sediment
-During slow times, turn fryers off
-Cover fryers you are not using
-Don't hang wet baskets over fryers
As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has
tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best
solution for the guest's complaint? Choose all that apply. - correct answer ✔✔-Apologize to the guest
and bring her a fresh sandwich made without tomatoes
-Remind team members to check each order for modifications to ensure items are prepared correctly
-Remind team members that preparing orders correctly helps to ensure guest satisfaction and it prevents
exposing sensitive guests to potential food allergens
, After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the
rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the
cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This
was the correct action for the manager to take. - correct answer ✔✔False
When performing the beginning Critical Item Inventory count, what can you use to verify the count? -
correct answer ✔✔The ending inventory from the previous night
You have two truck orders per week and are responsible for placing the current week's truck orders. How
do you know how much product to order? - correct answer ✔✔Use par levels to determine truck order
When should you not accept a gift card? Choose all that apply. - correct answer ✔✔-When the guest has
a photocopy of a card
-When the guest has a picture of the back of the card
-When guest just has the digits on the back of the card memorized and recites them
Which of the following is not a recommended way to control waste? - correct answer ✔✔Use Fingerz
that are past their hold time for Zalads
What are the most important aspect(s) of counting inventory? Choose all that apply. - correct answer
✔✔Consistency and accuracy
A guest arrives and informs you that he/she is there to pick up an online order. You notice the order has
not been placed in the pass-thru window, and you don't see the ticket displayed on the KDS monitor.
Which other action could you take to trace the guest's order? - correct answer ✔✔Press OO on the
Micros POS to check the information on the Online Utility screen
A guest calls the store to complain about items missing from their drive-thru order. During your phone
conversation, you should do which of the following? - correct answer ✔✔empathize and offer a genuine
apology
To maintain product quality, which critical step should be taken in the storage areas? - correct answer
✔✔FIFO and label products
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