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PS103 b questions and answers verified 2024
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PS103 b questions and answers verified 2024
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PS103, PS104, and PS102 - ReviewerWhich statement best describes a team?
a) A group of people who work together
b) A group of people who try to accomplish the same goal
c) A group of people who work together in a coordinated way, which
maximizes each team member's strengths, to achieve a common goal -
correct answer ✔c) A group of people who work together in a coordinated
way, which maximizes each team member's strengths, to achieve a common
goal
A team is more than just a group of people who work side by side. A team is
a group of people who work together in a coordinated way, which maximizes
each team member's strengths, to achieve a common goal. Such a group can
anticipate mistakes, overcome obstacles, and navigate difficult situations.
When teams communicate poorly in health care, consequences can
sometimes include:
a) Providing care with incomplete or missing information
b) Confusion during transitions in care
c) Team members not speaking up about their concerns
d) All of the above - correct answer ✔d) All of the above
A critical element in effective teamwork is communication. Teams that do not
communicate well are not truly teams, but merely groups of individuals
working side by side. According to The Joint Commission, communication
failures between care providers or between care providers and patients and
families is consistently the main underlying cause of serious adverse events.1
,All of the above choices are some of the potential consequences of poor
communication. When health care teams do not communicate effectively, bad
things can happen.
It's a Tuesday morning, and you and your colleagues are waiting in the OR for
the arrival of the surgeon. She is running 30 minutes late. As you prepare for
the surgery, you chat with your colleagues about their weekend. The surgeon
enters the room and all talking stops. She smiles briefly and walks toward the
patient. She turns to the team and says, "I am late, and we have a patient
waiting here, people. Let's get moving and get this done."
The team is mostly silent during the procedure. The surgeon has loud music
playing and indicates she would rather listen to the music than talk with the
team. At the close of the surgery, the surgeon says a brief thank you to the
team and leaves the OR.
This example describes a team that:
a) Demonstrates effective collaboration and teamwork
b) Has limited communication and does not work as a cohesive group -
correct answer ✔b) Has limited communication and does not work as a
cohesive group
This team does not interact well in a professional capacity. Although the
surgeon is professional, she does not engage team members, invite
participation, and encourage collaboration. The surgeon has clearly told the
team that getting the case done so she can get on with her day is the priority,
not safe care.
It's a Tuesday morning, and you and your colleagues are waiting in the OR for
the arrival of the surgeon. She is running 30 minutes late. As you prepare for
the surgery, you chat with your colleagues about their weekends. The surgeon
,arrives and says, "Hi, I'm Mary Birru. I apologize for being late; one of my
other cases ran long. Before we get started, let's go around the room and
introduce ourselves. I want to make sure we're all on the same page."
Everyone on the team does brief introductions. The surgeon encourages
everyone to participate in the process and says, "If you see something
troubling or have a question, please speak up." The team conducts a time-out
to confirm the correct patient and surgical site and discusses a few of the
issues that may come up during the case. At the end of surgery, the surgeon
thanks every team member by name and asks for input on what went well and
what could be improved.
This - correct answer ✔a) Demonstrates effective communication and
teamwork
This team works as a cohesive group. Every member's input is valued, and
they frequently communicate to ensure the safest possible care. The team
does not assume safe care, but takes the time to communicate and assure it.
Mohammed is a respiratory therapist who is going off shift. Sofia is the
therapist coming on shift. Two patients are transitioning care from one
provider to the other. During the transition, Mohammed and Sofia have a
quick conversation in the hall while several people are walking by and patient
monitor alarms are going off. They are interrupted two or three times. Neither
one of them looks at notes or jots anything down. They just talk:
Mohammed: Okay, Mrs. Jones in 406, acute asthma attack, came in last
night...
Sofia: Got it.
, Mohammed: Mr. Niemeyer in 411, lung cancer with postobstructive
pneumonia, oxygen dependent...
Sofia: Right.
Do you believe the scenario described above is an effective patient hand-
over?
a) Yes
b) No - correct answer ✔b) No
The best answer is no. Transitions in care are inherently risky, and ineffective
hand-overs can increase the likelihood of error and patient harm. To be
effective, a hand-over communication should take place in a quiet area where
participants cannot be interrupted. It should involve structured communication
techniques. Communication should be two-way and involve active
participation from both parties.
Effective health care teams have several important characteristics, including:
a) The ability to rehearse procedures together, like a choir or a sports team.
b) Stable membership; that is, they have the same people on the team from
day-to-day.
c) Effective communication techniques.
d) The ability to achieve good results without strong communication. - correct
answer ✔c) Effective communication techniques.
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