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Omnistudio Consultant Exam Practice Questions and Answers Describe the advantages of the 360 view for customers. - ANSWER-1) A snapshot of the consumer's account helps agents provide a better customer experience. 2) It provides all the critical data in one view. 3) The Vlocity Industry Console ...

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  • November 4, 2024
  • 20
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • omnistudio consultant exam practice questions and

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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




Omnistudio Consultant Exam Practice

Questions and Answers


Describe the advantages of the 360 view for customers. - ANSWER✔✔-1) A snapshot of the consumer's

account helps agents provide a better customer experience. 2) It provides all the critical data in one view.

3) The Vlocity Industry Console (VIC) uses industry-specific templates that provide the most common

functionality for each industry. 4) You can customize, clone, and reuse console components as needed.


What do Vlocity's managed custom components (Custom Lightning Components) provide? -

ANSWER✔✔-1) The context that Cards provide; 2) A profile of an account or a contact; 3) The

verification of a caller for an agent using the console; 4) Chat


Describe the Vlocity Lightning Profiler component. - ANSWER✔✔-This component provides a view of

profile attributes.


What can the Vlocity Interaction Launcher (VIL) tool do? - ANSWER✔✔-This tool can: 1) Search for

customers; 2) Verify permissions for access to records; 3) Launch consoles that display the data and

transactions that the customer has permissions to use; and 4) Create Customer Interaction records.


What are the three types of Interaction Launchers? - ANSWER✔✔-1) A class-based Interaction Launcher

uses an Apex class to retrieve a search request and search response. 2) A object-based Interaction

Launch uses the fields specified in the setup to query. 3) An OmniScript-based Interaction Launcher uses

an OmniScript to launch an interaction flow.




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,Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


Describe an OmniScript-based Interaction Launcher. - ANSWER✔✔-This type of Interaction Launcher is

essentially a Selectable Item OmniScript with a Mobile View template. It presents users with a list to

select from. The Launch button is the Done action at the end of the OmniScript.


What OmniScript element do you use to request a change from a console then confirm those changes

afterwards? - ANSWER✔✔-Navigate Action - allows end-users to launch an OmniScript to request a

service change from a console and also confirm the change was made


What does a Navigate Action do? - ANSWER✔✔-Redirects the user to another page or component.


What is an OmniScript? - ANSWER✔✔-A guided path to complete a business process. Can be used for

any guided interaction


What is an OmniScript element? - ANSWER✔✔-A group of settings that make up a specific functionality.


(the settings for elements are called properties) - ANSWER✔✔-


What does the Type Ahead Block do? - ANSWER✔✔-Provides a search box & autocomplete functionality


What makes an OmniScript unique? - ANSWER✔✔-The Type, Subtype, and Language


(The omniscript name is not unique) - ANSWER✔✔-


What is the naming convention for an OmniScript? - ANSWER✔✔-PascalCase


(first letter of every word is uppercase e.g. ThisRightHere) - ANSWER✔✔-


Text Area vs Text? - ANSWER✔✔-Text Area is input field for multiple lines of text. Text is for one line of

text


Does an OmniScript name need to be unique? - ANSWER✔✔-No it doesn't



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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


What is the purpose of a Step Element? - ANSWER✔✔-To break the process down into different pages

on the screen


What is the purpose of the Control Width setting? - ANSWER✔✔-Allows you to set the dynamic width of

display elements. (range is 0-12, 0 hides the element)


Where do you go to view the data structure of an OmniScript? - ANSWER✔✔-{Data} link button


What determines the JSON structure of an OmniScript? - ANSWER✔✔-Aside from the header data, the

structure of the OmniScript elements determine the JSON structure


What does the JSON send path do? What does the Send JSON node do? - ANSWER✔✔-Send JSON Path

tells the element the path to the data you want sent (where the data is being pulled from?)


Send JSON Node appends data to the node with the name you specify here (data gets sent here) -

ANSWER✔✔-


What is a Vlocity Action? - ANSWER✔✔-A configurable way to launch a URL including an OmniScript


Can an Action be deployed if its not active? - ANSWER✔✔-No


For a Type Ahead Block, what can't be used as a data source? - ANSWER✔✔-Integration Procedures

cannot be used as a data source for a Type Ahead Block


For a Type Ahead Block, what data sources are allowed? - ANSWER✔✔-1. DataRaptor Extract Action


2. Remote Action - ANSWER✔✔-


3. HTTP Action - ANSWER✔✔-




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