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MA Salesperson Exam Module 12: Consumer Protection Laws Study Guide Solutions | Grade A+ $12.49   Add to cart

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MA Salesperson Exam Module 12: Consumer Protection Laws Study Guide Solutions | Grade A+

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MA Salesperson Exam Module 12: Consumer Protection Laws Study Guide Solutions | Grade A+ Consumer Protection Act, MGL 93A - ANSWER-§ Allow for private right of action o Law is designed to protect consumers from unfair and deceptive practice employed by some businesses o Empower consumer who ...

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  • November 4, 2024
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  • 2024/2025
  • Exam (elaborations)
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  • MA Salesperson
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KaylinHoffman
Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




MA Salesperson Exam Module 12:

Consumer Protection Laws Study Guide

Solutions | Grade A+


Consumer Protection Act, MGL 93A - ANSWER✔✔-§ Allow for private right of action


o Law is designed to protect consumers from unfair and deceptive practice employed by some

businesses


o Empower consumer who feel like they have be unfairly deceived by a business with their ability to

easily bring a claim against a business and receive compensation for any monetary loss they suffered


o All a consumer has to do to bring a claim is send the business a letter, and give them 30 days to

respond


MGL 93A Minimum Award - ANSWER✔✔-double damages


MGL93A Maximum Award - ANSWER✔✔-Treble damages plus attorney and court fees


Crucial Exception to MGL 93A - ANSWER✔✔-if the business makes a reasonable settlement offer that the

prospective plaintiff rejects, then the court may limit the plaintiff's recovery to the amount of the

settlement offer


To fall under 93A - ANSWER✔✔-§ Must involve a business


· Private party sales (those that do not involve a business) are not covered




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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


§ Consumer must have suffered actual monetary damages or be able to prove that the unfair business

practice may cause a loss of money or property


Complaining party must write a 30-day demand letter, send it to offending business, and five the

business 30 days to respond


Puffing - ANSWER✔✔-overselling a property in a misleading way


Examples of practices that fall under MGL93A - ANSWER✔✔-§ Consumer is not fully informed of the

nature of a product or is misled


· Puffing, overselling a property in a misleading way


§ business does not uphold refund/return policy


§ business does not meet its warranty agreement


§ business engaged in false advertising


Home Buyer Inspection Regulations - ANSWER✔✔-o Buyers in MA must be given the Massachusetts

home inspection brochure when they sign a purchase and sale agreement


§ They are not required to get a home inspection


o Agent representing the seller may not recommend a specific home inspector (personal conflict of

interest)


§ Must instead give state-provided list of all inspectors (providing URL is sufficient)


§ Exclusive buyer's agents are allowed to recommend specific inspectors


o Many home inspection contingencies have a time limit (e.g., 14 days)




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