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Fire Officer II Exam Practice Questions and Answers
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Fire Officer II Exam Practice Questions and Answers Change can originate from two forces. - ANSWER-internal and external What are the four change process stages - ANSWER-denial, resistance, exploration, commitment What is the basic four-step problem solving formula developed by George Polya - A...

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  • November 3, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • fire officer ii exam practice questions and answer

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  • Fire Officer 1&2
  • Fire Officer 1&2

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Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024




Fire Officer II Exam Practice Questions

and Answers


Change can originate from two forces. - ANSWER✔✔-internal and external


What are the four change process stages - ANSWER✔✔-denial, resistance, exploration, commitment


What is the basic four-step problem solving formula developed by George Polya - ANSWER✔✔-

Understand the problem, devise a plan, carry out the plan, look back


What is APIE? - ANSWER✔✔-Analyze, plan, implement, evaluate


What are the types of changes an organization may have to undergo - ANSWER✔✔-Strategic, structure,

technology, people


What are the reasons to resist change - ANSWER✔✔-Uncertainty, loss of control or power, fear of loss,

self-interest, learning anxiety, lack of trust, lack of shared vision,


Resistance to change can be overcome using the following seven basic steps - ANSWER✔✔-Create a

climate for change, plan for change, communicate the advantages and effects of change, meet the needs

of both the organization and employees, involve employees in the change process, provide support for

employees during the change, seek the input and support of "opinion leaders" in the organization


What is a change agent - ANSWER✔✔-A person who leads a change project or initiative


What can a company officer do to ensure the credibility of a departmental press release? - ANSWER✔✔-

•Proofread the document and then proofread it a second time


Copyright ©Stuvia International BV 2010-2024 Page 1/6

, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024


•Have someone else proofread


•Include any photo opportunities and when they will occur


•Include telephone number where a reporter can call


•keep press release short, concise and easy to read


•Provide information to the organizations PIO to write press release


•Check the organization's SOP/SOG for media/press release format and release criteria


Using humor in a departmental social media post is potentially dangerous and may offend someone

because - ANSWER✔✔-Body language and other visible and auditory clues are not present in the

communications


What elements needs to be included in all change processes because it defines what the change is, why

it is important, and how the change will affect the organization and community? - ANSWER✔✔-Follow-

Up program


Level II Company officers must be able to communicate the need for: - ANSWER✔✔-High-level

organization strategies


Level II company officers tasked with supervising a community risk reduction program can begin to

identify risk using: - ANSWER✔✔-Tasking informal leaders within the organization to help influence

others' opinions on the change


Emergency response is the least cost-effective risk prevention and mitigation strategy because it depends

on: - ANSWER✔✔-The community ensuring that emergency response services have the resources they

need to effectively serve the community



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