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GEB 3213 Exam 2 Hayes Ch 2-4 Questions and Answers
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GEB 3213 Exam 2 Hayes Ch 2-4 Questions and Answers
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GEB 3213 Exam 2 Hayes Ch 2-4Questions and Answers
Situational Awareness - Answer-You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also
important.
7-38-55 Rule - Answer-Body language rule, body language accounts for 55% of a given
message, tone of voice for 38% and words for just 7%
Open Palms - Answer-Sign of honesty, swear to tell the truth in court by raising one
hand, shows you have nothing to hide and are not a threat (primal)
Expansive Pose - Answer-Standing with legs open, not closed and tight. Shows power
and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - Answer-Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of
confidence
Stress Face - Answer-Clenched jaw, tightened neck and furrowed brow, show stress.
This way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows - Answer-Shown when surprised or in doubt. when praised by
someone with raised eyebrows, the person speaking may be insincere
Eye Contact - Answer-Keeping eye contact shows interest, too long makes you a creep
or a liar. Liars tend to hold eye contact too long
Vocal Range - Answer-Change in vocal range shows their interested. Women go up,
men go down. Monotone shows disinterest
Laughter - Answer-Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but
humor is a good way to read your subjects interest
Mirroring - Answer-People that get along tend to mirror each others behavior, so if you
shift your body language and your subject does as well, it shows they're fairly
comfortable
Formal Behaviors - Answer-Business Attire
Using formal email headings
Using titles and last names
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