Strategic control: - ANSWERinvolves monitoring performance toward strategic goals and taking corrective action when needed via effective systems
what are the effective systems of strategic control? - ANSWER-informational-control systems
-behavioral-control systems
-corporate governance
info...
Strategic control: - ANSWERinvolves monitoring performance toward strategic goals and taking
corrective action when needed via effective systems
what are the effective systems of strategic control? - ANSWER-informational-control systems
-behavioral-control systems
-corporate governance
informational-control systems is about: - ANSWERdoing the right thing
behavioral-control systems is about: - ANSWERdoing things righs
corporate governance is about: - ANSWERshareholders, management, and board of directors
What is the sequence of the traditional approach to strategic control: - ANSWER1. strategies are
formulated, goals are set
2. strategies are implemented
3. performance is measured against predetermined goals
traditional approach to strategic control: - ANSWERfeedback loop from performance measurement
to strategy formulation
-involves lengthy time lags, "single-loop" learning
When is the traditional approach to strategic control most appropriate? - ANSWERwhen environment
is stable and relatively simple, objectives can be measured with certainty, and there is little need for
complex measures of performance
contemporary approach model - ANSWERRelationships between strategy formulation,
implementation, & control are highly interactive, utilizing informational control and behavioral
control
,informational control - ANSWERis the organization "doing the right things?" (reconciliation to the
environment)
behavioral control - ANSWERis the organization "doing things right" in the implementation of its
strategy? (influences the actions of employees)
which type of contemporary approach is necessary but not sufficient for success? - ANSWERboth
informational and behavioral control
contemporary control systems using informational control are effective when: - ANSWER1.Focus is on
constantly changing information that has potential strategic importance.
2.Information is important enough to demand frequent and regular attention from all levels.
3.Data and information are interpreted and discussed in face-to-face meetings.
4.Control system is a catalyst for ongoing debate about underlying data, assumptions and plans.
informational control deals with both the . . . - ANSWERinternal and external environment
informational control asks questions like . . . - ANSWER1. is the organization "doing the right things?"
2. do the organization's goals and strategies still "fit" within the context of the current strategic
environment?
two key issues of informational control are: - ANSWER1. scan and monitor the external environment
2. continuously monitor the internal environment
What are characteristics of informational control? - ANSWER1.Focus is on constantly changing
information —continuous monitoring, testing, review.
2.Data is interpreted and discussed face-to-face.
3.Ongoing debates challenge assumptions.
4.Time lags are shortened.
5.Changes are detected earlier.
6.Speed and flexibility of response is enhanced.
, behavioral control is focused on implementation and "doing things right" where it can influence the
actions of employees via: - ANSWER1. culture
2. rewards
3. boundaries
organizational culture is a system of: - ANSWER-shared values (what is important)
-beliefs (how things work)
organizational culture shapes a firm's: - ANSWER-People
-Organizational structures
-Control systems
organizational culture produces: - ANSWERbehavioral norms (the way we do things around here)
what does a strong culture do? - ANSWER1. leads to greater employee engagement
2. provides a common purpose and identity
3. but can also introduce core rigidities
effective organizational cultures must be: - ANSWER1. cultivated
2. encourages
3. fertilized
organizational cultures can be maintained by: - ANSWER1. storytelling
2. rallies or pep talks by top executives
reward systems and incentive programs are: - ANSWER-powerful means of influencing an
organization's culture
-focusing efforts on high-priority tasks
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