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GEB 3213 FSU EXAM 2 QUESTIONS AND ANSWERS
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GEB 3213 FSU EXAM 2 QUESTIONS AND ANSWERS
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GEB 3213 FSU EXAM 2 QUESTIONSAND ANSWERS
Emotional Intelligence (EI) - Answer-- "The ability to understand, manage, and
effectively express one's own feelings, as well as engage and navigate successfully with
those of others"
- Strengthens business relationships
Empathy - Answer-- "The ability to understand and share the feelings of another"
- Put yourself in a position to feel what the other person is feeling
- Inhabiting the same emotional space as someone
- Factors contributing to person's sense of empathy: family structure, religious beliefs,
cultural norms, and personal reading habits
Sympathy - Answer-- Feeling bad "for" someone
- Doesn't carry the same emotional weight as empathy does
Strategies for Improving Emotional Intelligence - Answer-- Reducing negative emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
Reducing Negative Emotions - Answer-Includes reducing negative personalization and
reducing the fear of rejection, self-awareness is a huge part of correcting negative
behaviors
Reducing the Fear of Rejection - Answer-Take a step back and keep things in
perspective, find other ways to think about your situation, stay positive, expand your
way of thinking to consider more than just the bad stuff that might happen
Reducing Stress - Answer-Be engaged daily with small practices to help reduce your
stress levels, thinking your way out of stress is a limited approach
Being Assertive and Expressing Difficult Emotions - Answer-Be straightforward and
communicate your frustrations clearly, best to communicate difficult emotions in person
so they can see your body language, expression, and content of your message
Bouncing Back from Adversity - Answer-We often concentrate more on our failures than
we do on our successes, "Bouncing back" means learning from you mistakes and
adjusting accordingly for the future, find a way to focus your energy on the future
instead of the past
, Negative Personalization - Answer-- Whenever you adopt a posture of negativity about
a person's behavior instead of first looking at the situation from multiple points of view
- Practicing negative personalization is the quickest and easiest way to ruin a strong
work relationship
Reactive Behavior - Answer-- Includes: Yelling at someone who belittles you, seeking
revenge, steering clear of people in a way that makes it difficult for you to be productive
at work
- All temporary solutions, compromises your ability to function in a healthy way at work
- Usually happens when we don't allow our brains enough time to respond with logic so
we respond with emotions
Proactive Behavior - Answer-- Ruled by logic, taking a deep breath before responding
- Being self-aware enough to realize why you feel a certain way in a stressful situation
and learning to anticipate your future behavior
Physiological Noise - Answer-- Anything that affects the body in a negative way
- Hinders a person's ability to fully function
- Ex: Temporary or chronic illness, sick, sprained ankle, tooth ache
Physical Noise - Answer-- Everything in your external environment
- Actual noise that distracts you from being able to concentrate
- Ex: Your coworker being loud/obnoxious as f**k
Psychological Noise - Answer-- Mild or severe mental health issue
- Ex: Anxiety. Depression, Stress, Bipolar disorder
- Most invisible and most stigmatized noise
- Need awareness about mental health issues and how they can affect you and your
coworkers
Semantic Noise - Answer-- Mix ups in written and verbal communication
- Something gets lose in translation between speaker and listener, or sender and
receiver
- Can be caused by: lack of clarity or details, cultural misunderstandings, or previously
held assumptions about information being delivered
- Ex: Your boss says they need something by 8:00, you assume they mean 8am when
they meant pm
Personal Responsibility (Social Media) - Answer-- Clean up your online reputation, but
best to be cognizant from the beginning of your professional career and not most stuff
on social media that could get you in trouble at work
- All social media should be on private
- Never post anything racist, sexist, misogynistic material online ever
- Your actions have consequences, everything can be screenshotted online
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