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Hayes GEB 3213 Exam Questions with Correct Answers
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Hayes GEB 3213 Exam Questions with Correct Answers
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Hayes GEB 3213 Exam Questions withCorrect Answers
emotional intelligence - Answer-The capacity to be aware of, control and express ones
emotions and to handle interpersonal relationships judiciously and empathetically
empathy - Answer-The ability to understand and share the feelings of another
physical noise - Answer-Environmental noise like ceiling fans music coughing
construction etc
Physiological noise - Answer-Bodily injury, major illness, cold flu etc
psychological noise - Answer-Mental noise, stress, worry anger ptsd
Semantic noise - Answer-occurs when communicators apply different meanings to the
same words or phrases. Or when something gets lost in translation/mixed messages ex:
someone overhears boss say to secretary "make sure to pack my briefs for our trip to
NY" and thinks something inappropriate is going on
active listening - Answer-empathic listening in which the listener echoes, restates, and
clarifies. Listener is fully concentrating. Technique is used in counseling, training and
conflict resolution
Ethos - Answer-Ethical appeal
Logos - Answer-an appeal based on logic or reason
Pathos - Answer-Appeal to emotion
Culture - Answer-Beliefs, customs, and traditions of a specific group of people..
furnishes attitudes and dictates beliefs
Attitudes - Answer-An opinion or general feeling about something
behavior - Answer-The way an organism reacts to changes in its internal condition or
external environment.
Values - Answer-Give us guidelines to judge morality and assess competence
Projected cognitive similarity - Answer-the tendency to assume others have the same
norms and values as your own cultural group. Usually happens after meeting someone
and having a positive first interaction
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